Estate Support Team Operative Part-time
3 weeks ago
Purpose of the Role
To assist with the smooth running of the Estate and to assist with all emergency situations when they occur. This
includes providing visible security cover to the Estate, handling enquiries and customer concerns, monitoring
CCTV (by suitably trained and licensed staff) and alarms particularly fire alarm controlling contractors and
deliveries to the Estate.
Key Responsibilities
To build strong relationships with stakeholders and respond promptly to their needs.
To monitor systems within the Estate and act appropriately by following the sitewide instructions and processes.
To carry out duties in accordance with instructions issued by Estate Manager.
To undertake regular reporting through internal systems
To comply fully with the Health & Safety Policy for the Estate, including goods left in common areas to avoid any
breaches of Health and Safety and fire precautions
To ensure that the Rules & Regulations of the Estate are always complied with.
To monitor activity within the Estate via the CCTV and report All occurrences to be recorded and Estate
Management informed.
Ensure that contractors arriving on site adhere fully to requirements for contractor management.
Ensure that the Estate is in keeping with the values as stated in the Estate handbook
10. To assist stakeholders with general enquires
11. To provide excellent customer service (concierge service) keyholding, facilitate access for contractors and
utilities companies
12. A willingness to adjust to changing priority’s
13. To be aware of and abide by all rules, terms and conditions of the company
14. To comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and where
necessary a Public Space Surveillance License
15. To work the hours and shifts in accordance with conditions of employment.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated
by your changing role within the organisation.
Skills, Knowledge and Experience
16. Excellent customer service skills
17. Excellent communication at all levels (written and verbal)
18. Can follow site instructions
19. Ability to work on own initiative and deal with demanding situations
20. Able to use monitoring systems such as Fire alarms
21. Well presented
22. Accurate record keeping with good attention to detail
23. Good knowledge of the local area
LI-DNS
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