Claims Handler

**Job Title**:Claims Handler

**Area of Business**:Claims Solutions - Corporate Insurance and Risk (CIR)

**Salary Banding**:circa £21k DOE + benefits

**Location**:Leeds

**Role Type**:Permanent

**Job Introduction**

Due to the recent success of our clients team, we are looking to source an excellent Claims Handler into their Retail & Consumer team on a permanent basis.

Our client has an international and UK teams of lawyers, claims handlers and advisors work with clients across a range of industry sectors and are market-leaders in the insurance, health and real estate industries.

Their market leading team works with large self-insured corporates in a specialist division, CIR.

Their team has a progressive approach and a market leading reputation for not simply tackling claims, but also for tracking and analysing behaviours and trends with a view to providing their clients with bespoke strategies and analysis of changing market behaviours.

**Why Join The Team?**

**Company Purpose, Vision & Cultural Principles**

Their purpose is to help their clients and colleagues succeed, creating sustainable value.

Their vision is to be leading business advisers, recognised for their insight and their outstanding commitment to clients, and for being the place where talented people want to work.

Their Cultural Principles represent their shared commitment to one other, their clients and their communities. They describe the way in which they work together to deliver their strategy, achieve their vision and fulfil their purpose:
**SUPPORTIVE**:
They are approachable, open minded and inclusive. They take time to listen and understand and they value and respect others’ abilities, contribution and views. They are trusted, appreciated as individuals and embraced as part of a team.

**CREATIVE**:
They share knowledge and insights and encourage constructive debate and challenge. They work collaboratively to generate new ideas and provide imaginative solutions.

**DETERMINED**:
They act with integrity and are relentless in their pursuit of quality and excellence. They are confident and empowered to do their best for their clients, their colleagues and themselves, to deliver whatever the challenge.

**CLEAR**:
They have clarity of purpose, objectives, roles, reward and lines of communication. They are transparent and straightforward in their behaviour and intent.

**Main Responsibilities**:
To provide a timely, professional and high-quality service to clients in the management of volume pre
- litigated cases in their casualty department.
- Negotiate claims for liability and damages on pre litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value
- Comply with internal and external service level agreements
- To record timely and accurate management information
- To hit their individual financial targets (which are set based upon work type, charging basis and experience)
- Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Maintain an awareness of the firm's strategies and plans
- You will be required to handle confidential information in line with the firm's data security protocols
- **Must have previous experience and knowledge of dealing with personal injury (OIC and MOJ Portals).**
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritisation & Organisation skills - The ability to organise their own time recognise what's a time pressure, what's important and when to ask for help. An ability to work and thrive under pressure and to juggle competing demands on their time
- Analytical skills - The ability to critically look at factual evidence, identify issues and inconsistencies
- Interpersonal skills - The ability to get on and work with a team, speak to customers on the phone and to meet clients. A strong focus on providing a high level of customer service
- Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback
- Aptitude to learn - The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills
- Strong negotiation skills and excellent telephone skills