Repairs Coordinator South London

3 weeks ago

Croydon, United Kingdom Daniel Owen- UK Full time

Contract Type:
- Temporary- Location:
- Croydon- Industry:
- Property Services- Salary:
- Negotiable- Start Date:
- ASAP- REF:
- Repairs Coordinator_1688052461- Contact Name:
- Stacey Duclaux- Job Published:
- about 1 hour ago**Repairs Coordinator**
**South London**

**£13.72 Per Hour**
**Repairs and Maintenance**

**Repairs Coordinator - must have prior experience**

South London - Officer based

Monday - Friday

**Looking for someone to start immediately**

First line Coordinator required for large Housing Organisation - this will be working within the Repairs Team.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice.
- Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
- Respond positively and manage efficiently all customer's needs/support, monitor these requirements
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
- Make sure that repairs enquires are recorded and dealt with efficiently
- Planning and engineers dairies where needed

Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

**Desirable**
- Previous experience working as a Coordinator / Planner
- Excellent written, verbal, questioning & interpersonal skills.
- Analytic skills.
- Strong customer experience ethos

Please send CV's through to be considered

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