Digital Product Owner

7 months ago

Carlisle, United Kingdom Cumberland Building Society Full time

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

We have an exciting opportunity for a Transformation Digital Product Owner, to join our team, focused on supporting our Transformation Programme. This role is critical to drive the digital elements of the transformation and will need to ensure the successful balance of customer experience, business & programme delivery and colleague experience.

The role will be a fixed term contract for 2 years.

The Transformation Digital Product Owner is responsible for defining and delivering all Digital aspects for the Transformation which includes Account Opening of all products, Online Banking, Mobile App and Open Banking.

**The Benefits**
- ** Salary - **up to £55,000 p.a. - depending on skills and experience.
- ** Holidays** - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- ** Learning and** **Development opportunities** - We want you to grow in your role. We’ll work together to support your personal and professional development.
- ** Hybrid Working** - the tools and equipment you need to be able to work from home when you need to, depending on your role.
- ** Health and Wellbeing** - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- ** Community Day** - We offer our people an extra paid day off every year to help local charities and community organisations.

**The Role**

As a key member of the Product Owner team, you’ll be responsible for the delivery of all Digital requirements within the Transformation Programme:

- Develop the existing requirements, risks and interdependencies for the digital banking products, services and business processes with the other product owners and business
- Take the requirements through to design, build and implementation.
- Providing vision and direction to the teams and stakeholders throughout the project lifecycle for Digital
- Act as primary liaison between business stakeholders and end users, managing feedback and reviews, issues and requirements alongside the project team.
- Advocate for a customer-centric approach in all product development and transformation initiatives.

**About You**

We’d also love to see:

- Strong background in agile methodologies and product development frameworks as well as traditional waterfall methodology
- Excellent project management skills, with the ability to manage multiple initiatives simultaneously.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal, written and verbal communication skills and the ability to work well with people at every level.
- Proficiency in product management tools and software.
- Knowledge of emerging technologies and trends in banking and finance.
- Ability to work with autonomy, be organised and able to work under pressure.
- Strong relationship management and influencing skills.
- Attention to detail to ensure accurate delivery and management of risk.
- Ability to effectively prioritise situations requiring urgent attention.

We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

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