Payouts Advisor

carloans 365 is redefining the car buying experience by putting our customers at the centre of everything we do, striving to provide the best finance options possible to allow individuals and families to drive their perfect car no matter their credit history.

We aim to make the journey as fast, seamless and enjoyable as possible - what you see is what you get and we're there to support every step of the process.

**ABOUT THE ROLE**

carloans 365 are hiring a Payouts Advisor as a result of continued business growth. We're looking for an enthusiastic individual to join our friendly, collaborative and high-performing Payouts team.

You will play a crucial role in our customer's car purchasing journey; ensuring funds are transferred between customers, lenders and dealers in a timely and effective manner. You'll be liaising with internal Sales teams, nationwide dealerships and our extensive lender panel, as well as working with our CRM (Autoconvert) and Excel.

**WHAT’S INVOLVED?**
- Coordinate processing of loan payouts for customers in adherence to CL365 policies and FCA regulations
- Serving as the primary point of contact for customers during the payout process, providing clear communication regarding payout timelines and documentation requirements
- Address customer inquiries and concerns relating to the payout process
- Ensure all required documentation is accurately completed and submitted by customers for payout processing
- Stay informed about industry regulations, compliance requirements and best practice

**WHAT ARE WE LOOKING FOR?**
- Some experience in an administrative role - we're very open to background, we’re focused on the right attitude and mindset
- Excellent attention to detail and organisation skills
- Great communication skills; the ability to build rapport over the phone with customers, lenders and dealerships
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
- Detail-oriented with a high level of accuracy in data entry and documentation management

**WHY CARLOANS 365?**
- £25,000 basic + commission - OTE is £28,500
- Employee Assistance Programme
- Generous spot prizes and incentives
- Regular social events and lunches
- No late shifts, 5 days per week - Saturdays allocated on a rota basis and no Sundays

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Old Trafford, M32 0FP: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 003