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Junior Helpdesk and Administrator

4 months ago

Belfast, United Kingdom Moston Consultants Full time

Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools

The standard hours of work are 37.5 hours Per Week (Monday - Friday)

You Will Be Responsible For
- Maintain and update records within various management information systems
- Undertake general ‘team’ admin duties as and when required
- Maintain office systems
- Undertake other basic business support duties as part of a team
- Perform other duties as requested by the Manager
- Program, allocate and coordinate Helpdesk Tasks, through liaison with the Operations Team
- Participate in daily performance conference calls
- Liaising with our Site Teams
- Managing Helpdesk tasks
- Ability to communicate professionally and effectively, both verbally and in writing
- Allocate the correct level of work to ensure SLA’s are met
- Note taking

We Want To Hear From You If You Have
- Able to communicate professionally and effectively, both verbally and in writing, within all levels of the business, and to external parties such as the client and tenants
- Excellent customer liaison skills
- Previous experience of CAFM system -desirable
- Good numeracy & literacy
- Experience/use of MS Word and MS Excel in a general administrative role
- Good organisational and planning skills

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Employee mentoring programme
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Belfast City Centre (required)

Ability to Relocate:

- Belfast City Centre: Relocate before starting work (required)

Work Location: In person