Lead Analyst, Client Service

1 month ago

Edinburgh, United Kingdom BNY Mellon Full time

**Who we are: **

**Position summary**:
Lead Analyst, Client Service - Works with key external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.

**Responsibilities**:

- Applies advanced problem solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
- Resolves complex or non-routine client issues or inquires, as needed.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Helps develop process improvements.No direct reports. Provides guidance to less experienced team members.Supports multiple, complex client accounts.

**Skills & Requirements**:

- Bachelors degree or the equivalent combination of education and experience is preferred.
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.

**Our offer for you:/ What we can offer you**:

- Excellent opportunities for training, growth, and professional development
- Mentoring and job shadowing programs
- A multitude of opportunities to get involved in additional charity projects and engagement groups
- Employee Referral Program
- Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Private medical care
- Pension scheme

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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