Operational Site Support L1

4 months ago


Erith, United Kingdom Ocado Group Full time

**12 month FTC**

**About the role**
- As an Operations Site Support Specialist, you will have a unique perspective, more than anyone else working within a CFC as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations. What you'll be doing:Ensure relevant business systems are operational and provide an efficient service to Ocado’s customers / clients and to avoid or minimise any impact to customers following system outages or incidents.
-Managing incidents and tasks across multiple disciplines through to either resolution or escalation.
-Identify and raise faults in appropriate systems, be the technical point of contact for onsite and offsite teams
-Manage the ticketing progress for Technical support services
-Investigate failed tasks and analyse the performance of key onsite assets.
- This is an onsite-based role and will take part in a team shift pattern to cover operations 24x7.**About you**You will have a background in a technical support capacity with focus on hardware support / incident management and a good understanding of computing configurations, ITIL, infrastructure
-Experience in managing and resolving technical incidents in hardware, software and networking
-Able to ensue with stakeholders at all levels to provide technical updates and engage with technical requests, following and creating documentation, processes and procedures throughout.
-Good analytical and problem solving skills will also be key.

**What will I get in return?**-
**We’re in it together, we are proud of what we do, we can be even better



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