Patient Co-ordinator

Job description

**Firsway Health Centre**

**Job Description: Patient Co-ordinator**

**Responsible to: Practice Manager**

**Reports to: Patient Co-ordination Manager**

**Salary: £10.21 per hour, £10.46 3 months after successful completion of probation, £10.98 1 year service.**

**Part Time: 36.5 hour per week or can make Full-Time to 37.5 if needs be.**
Monday 8-5pm, Tuesday 8-5pm, Wednesday 8am-5pm, Thursday 1-6.30pm and Friday 1-6.30pm

**Job Summary**

**To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.**

**Duties**
- Answering telephone calls in a very busy environment, due to the pandemic we are experiencing an extreme high volume of calls into the practice daily.
- Greeting patients and visitors to the Health Centre in a polite and courteous manner
- Dealing with all requests from patients, staff and health care professionals
- To be able to use the appointment systems (EMIS, Patient Triage AccuRx, Docman10) confidently and to book, cancel and re-schedule appointments
- Updating patient details on the clinical system
- Making sure the appointment system runs smoothly
- Chasing, when necessary. Follow-up appointments with patients for local hospitals
- Checking in samples correctly for Health Care Assistants following required protocol
- Liaising with local pharmacies and dealing with queries
- Filing letters for collection and typing letters to patients
- Giving out result comments from GPs
- Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept
- Arranging and changing clinic appointments with patients
- Documenting contacts with patients in the clinical system
- Any other duties deemed commensurate with the job grade.

**Key competencies**
- Good verbal and written communication skills
- professional and friendly personal presentation
- customer service orientation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.21 per hour

Schedule:

- Monday to Friday

Work Location: One location