Property Inspector

**Property Inspector & Maintenance Officer**

**Part Time, St Andrews**

Thorntons Property Inspector and Maintenance Officers provide a first class customer service experience and this is your chance to become part of our busy team. We continually look to improve our client experience to ensure we are always at the top of our game.

**ABOUT YOU**

You will be committed to building good relationships with clients and colleagues. You will communicate effectively with existing and potential clients both verbally and by written communication. You will contribute to the determination of team goals and targets. You will have excellent time and diary management and be able to maintain high standards whilst under pressure. Confidence and a ‘can do’ approach will be key skills for this role.

**ABOUT US**

Thorntons has grown significantly in recent years following a number of strategic mergers and investments into one of Scotland’s top 5 independent law firms. Throughout its successful expansion, our focus has remained the same, to provide the highest quality legal advice and service, when and where clients need it.

We are progressive and ambitious. While we expect high standards from our people, we recognise and value the contribution they make to our business - and our success. We see the whole person, not just the person in the workplace - and we’re aware that our people have busy lives outside work. Our advanced technology allows many of our people to benefit from agile working. It’s simple common sense: do our best for our people and they’ll do their best for us.

At Thorntons we pride ourselves on doing what is right, and as two time winners of the Scottish Business Insider Employer of the Year Awards you can see why our People choose, and enjoy a career with Thorntons.

**HOURS**
- 21 hours per week, flexibility available

**BENEFITS**
- Competitive Salary
- Investment in training, development and career advancement opportunities
- 25 days holiday (rising with length of service to 30 days) plus 7 public holiday
- Contributory pension scheme
- Healthcare cash plan
- Corporate discounts
- Cycle to Work

**JOB DESCRIPTION**

Role: Property Inspector and Maintenance Officer

**MAIN RESPONSIBILITIES**
- Maintain a strong relationship with contractors giving clear and concise information when instructing works orders and follow up contact to ensure works are completed and to the standard expected.
- Ensuring compliance of HMO regulations as set out by Fife Council. Full training will be given.
- Carry out HMO property inspections on a monthly and quarterly basis. Full training will be given.
- Check tenants into HMO properties fully explaining the safety aspects in place and the processes and procedures that they must follow to ensure on-going safety and security in the property. Full training will be given.
- Carry out pre tenancy checks to ensure that the property is up to standard for the new tenancy commencing.
- Carry out residential property checks on a quarterly basis. Properties located in North East Fife, Glenrothes, Kirkcaldy, Dundee and Angus.
- Liaise with other property professionals within Thorntons to book the pool car for appointments when required.
- Maintain excellent diary management and time management skills to ensure timeous delivery of work load.
- Undertake viewings as and when required.
- Update Winman, the administrative system utilised by the letting department, after each activity to ensure that the letting team is always up up-to-date.
- Contribute to the ongoing development of the firm’s services and procedures as part of the letting team.
- Contribute to the determination of team goals and targets. Plan and prioritise work to secure achievement of these targets/goals.
- Undertake all support tasks necessary to achieve the necessary performance and standard of service.
- Hold weekly meetings with Letting Manager and Frontline staff to give an update on weekly activities.

**KNOWLEDGE, SKILLS & EXPERIENCE**

The post holder will be capable of providing essential support to the Property Letting Team and will possess the following knowledge, skills and experience:

- Good level of IT Literacy
- Work in a customer service environment
- Strong administrative skills
- Some experience of the housing market
- General knowledge of trades and property construction to assist in determining maintenance issues
- Team working ethic
- Be well organised with excellent time management skills
- Excellent communication skills
- Excellent telephone manner
- Maintain a high standard of performance whilst under pressure
- Demonstrate confidence and responsibility to work effectively alone or as part of a team
- Ability to liaise with other departments within Thorntons to provide an excellent and seamless client experience
- Personable with a strong focus on client service and customer care
- Full driving licence with confidence to drive an automatic, hybrid vehicle
- ‘Can do’ approach
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