IT Engineer

1 month ago

London, United Kingdom Harper Recruitment Group Full time

**IT Engineer**
**£34,125**
**Monday-Friday 9am-5.30pm**
**London, Shoreditch / Hybrid Working**
Are you someone with strong Mac troubleshooting skills looking for your next challenge? We are looking for a technically confident individual to provide IT support to internal users diagnosing both hardware and software faults.

**Duties will include**
- Primarily supporting users on Mac so you will need strong Mac troubleshooting skills
- Troubleshooting and management of issues with the Windows, VDI and mobile estate
- 1st and 2nd line support on Apple and Microsoft operating systems and relevant software including Google Workspace, VPN and Zoom amongst others
- Taking responsibility for resolving queries, troubleshooting, escalating to specialists where appropriate and managing the relationships with our users
- Preparing and handing over kit for new starters
- Working on the IT bar
- Ensuring appropriate SLA's are met

**Skills and experience required**
- Mac troubleshooting and some experience with Jamf
- 1 years' experience of providing IT support in 1st/2nd line capacity.
- Experience supporting Windows 10, MacOS, iOS, Android, Google Workspace
and AV (Zoom).
- Great communication skills

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