Part-time and Full-time Receptionist

4 weeks ago


Redhill, United Kingdom Reed Business Support Full time

An exciting opportunity has arisen working with one of our large Corporate clients for a front of house Receptionist / Administrator.

There is the opportunity to work this role as a part-time position, Monday to Friday, either in the mornings 8.00am to 13.00pm or in the afternoons 13.00pm to 18.00pm.

Alternatively if you do wish to work the position in a full-time capacity, then the hours will be based on a 40 hour week, Monday to Friday, either 8am to 5pm or 9am to 6pm.

This role will be the first person a visitor or client meets or speaks to on the telephone and is responsible for creating a great first impression by demonstrating excellent customer care and professionalism.

**_Specific responsibilities will include:_**
- Meet and greet visitors, clients and colleagues by providing a five star welcome, ensuring visitors are looked after through to meeting their host.
- Sign in visitors according to security procedures, inform host of visitor’s arrival and direct visitors to the relevant meeting rooms.
- To assist visitors and colleagues with queries in a knowledgeable and professional manner, offering beverages where appropriate and cloakroom assistance if required.
- To maintain excellent front of house standards and keep the reception area tidy and clean at all times.
- To answer the telephones from customers and occupiers in a friendly, timely and professional manner.
- To report any maintenance issues in the Reception and Meeting Rooms to the FM or IT Helpdesk (as appropriate).
- Management of Access Control Cards (starters, leavers, visitors, lost and stolen).
- Administrative duties relating to the role, such as updating, amending and maintaining documents.
- Strong interpersonal skills and customer focus
- Experience of working in a 5* Customer Service environment.
- Outgoing and “can do” personality with a flexible approach.
- A working knowledge of Microsoft Office including Word, Outlook and Excel.
- Smart appearance and presentation.
- To remain calm and courteous at all times.
- Awareness of Health & Safety obligations in Facilities Management Industry
- Experience of working in Corporate and Industrial Facilities Maintenance environment



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