Senior User Researcher

6 months ago

Exeter, United Kingdom Met Office Full time

**Details**:
**Reference number**:

- 343825**Salary**:

- £38,838 - £42,434- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Type of role**:

- Information Technology**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Exeter, South West England, EX1 3PBAbout the job

**Job summary**:
We’re looking for an exceptional Senior User Researcher - Aviation to help us make a difference to our planet.

As our Senior User Researcher - Aviation you will be based at Exeter HQ. This job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Why join us?

We invest in our people to unlock their full potential. As our Senior User Researcher - Aviation, we will support you to develop and thrive to be the best you can be. We champion positive physical and mental health in the workplace and are committed to being an inclusive organisation, providing a working culture that actively values an equal and diverse workforce.

**Who we are**:
We provide critical weather services and world-leading climate science to deliver extraordinary impact and benefit across the globe. Our work helps people make better decisions to stay safe and thrive.

Together:

- ** We’re a force for good** - focusing on our environmental and social impact
- ** We’re experts by nature** - always learning and developing to do things better
- ** We live and breathe it** - putting our purpose at the heart of decision-making
- ** We’re better together** - understanding partnerships and inclusivity make us greater
- ** We keep evolving** - pushing boundaries to make tomorrow better for our customers

**Job description**:
As our Senior User Researcher, you will be working in the Aviation team to create and evolve multiple products and services that really make a difference. You will represent the voice of our diverse range of users by using user-centred design methodologies to deeply understand their needs. You’ll be at the heart of our dedicated User Experience team, championing UX best practice within your projects to build a user focused culture.

As our Senior User Researcher - Aviation you will use your experience and skills to:

- Plan and lead user research activities across multiple products and services
- Support our Product Managers with insights to prioritise UX resources efficiently
- Conduct user research to provide insights that inform the creation of Met Office services and products
- Support the creation of prototypes by providing wireframes and low-fidelity designs
- Present user insights to stakeholders, teams and users to help align and inform decision-making
- Build user-centred practices in multidisciplinary agile teams
- Align user research activities with business needs to inform service propositions
- Recommend the best tools and approaches to understand the user needs
- Be an active member of the UX practice to help embed and grow a user-centred culture across the organisation

**Person specification**:
**Essential Qualifications, Skills & Abilities**:

- ** Research. **You can demonstrate experience in a wide range of user research methods, and can help teams to adopt them. You can plan user research for services with challenging user needs and complex user journeys. You can conduct user research based on best practice and effectively involve your team in research activities.
- ** User-centred and Agile practices**. You can understand and demonstrate experience in a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow. You can advocate user research and engage colleagues and stakeholders. You can effectively work with colleagues to plan and do continuous user research in a multidisciplinary team. (Expert by Nature)
- ** Strategic insight**. You can understand what problem the team is trying to solve. You can plan user research activities to inform decision making and resource requirements to keep evolving our products. You can align user research activities to help your team understand changing user behaviour.
- ** Technical understanding**. You can demonstrate knowledge of the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines.
- ** Community collaboration**. We work better together. You can be an active member and advocate of the user-centred design community to encourage a user focused culture.

**Benefits**:

- Alongside your salary of £38,838, Met Office contributes £10,486 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefi

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