2nd Line Support Engineer
1 week ago
**£23,500-£27,000 per year**
**Monday-Friday 8:30am-5:30pm**
**Hybrid after initial period in the office**
Netwirking Recruitment are working with a national client based in the IT sector who are looking for a 2nd Line Support Engineer to join their growing group of businesses.
**As a 2nd Line Support Engineer you will**:
- Work with the 1st line engineers on movement of escalated tickets
- Effectively advise and assist customers on appropriate action.
- Create documentation on resolutions for issues
- Direct unresolved issues to the next tier of support or the Team Leader.
- Identify and escalate situations requiring urgent attention
**Skills and Experience**:
- Troubleshooting of Windows 10/11 environments
- TCP/IP networking and troubleshooting
- Ability to troubleshoot Identity Management Active Directory, Azure AD
- Ability to troubleshoot Exchange and Exchange Online issues.
- VPN knowledge (IKEv2, L2TP, SSL, Site to Site)
- Knowledge of security best practices
- Basic troubleshooting knowledge on terminal services (RDS or Citrix)
- Troubleshooting of Backup infrastructure (Veeam, Backup Exec, iland)
- Knowledge of antivirus solutions and deployments (Microsoft Defender, mVision, Carbon Black)
**About you**:
- Prior experience within a service desk or similar role
- A logical and thorough approach to resolving incidents and requests
- Exceptional customer service skills with experience in supporting remote problems.
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