Medical Secretary

3 months ago


London, United Kingdom King's College Hospital NHS Foundation Trust Full time

The Ophthalmology department at King’s have recently been awarded substantial Trust investment to improve our administrative structure and allow implementation and improvements to processes which will enable us to continue to deliver exemplary eye care to our patients across South East London.

Applications are invited for 2 Secretarial Failsafe Officers in Ophthalmology, based at Kings College Hospital. These are full time post of 37.5 hours a week

The post holder will be jointly responsible and accountable for the effective delivery of clinical services within the ophthalmology service at King’s College Hospital. The role will entail providing patient pathway co-ordination and failsafe and medical secretarial support to the clinical team. He/she will liaise with the multi-disciplinary team, internal departments and external agencies to ensure continuity in achieving excellence in patient care.

This is an excellent opportunity for an ambitious administrator to join a department that is undergoing exciting developments. The successful applicant will be expected to have experience in working within a busy hospital service or equivalent setting. Experience of a high throughput outpatient service would be preferable.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

This job description is generic and posts will differ in emphasis depending upon the size of the Consultant’s clinical practice and administrative team therefore this post may develop over time to meet the specific needs of the Department.
- Handle patient communications with sensitivity and confidentiality using personal judgement to assess the situation and to deal with the situation accordingly, referring to clinical staff as necessary.
- Track patients through the service and audit administrative outcomes against the criteria set by the clinical team. Ensuring where appropriate that the referral for patients’ treatment or diagnostics have been actioned appropriately.
- Manage patient pathways in accordance with RTT and Trust access policy in order to assist the management team in maintaining a robust and accurate PTL.


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