Sales & Support Hero

2 weeks ago


Wilmslow, United Kingdom Wrapper Insure Full time

**Sales & Support Hero**

We’re looking for someone to join our team as a Sales & Support Hero. We are a dynamic new insurance broker focussing on streamlining the insurance journey in the leisure and lifestyle space. Our main products are motorhome & campervan, touring caravan, and GAP insurance - but we offer much more than that.

We pride ourselves on ensuring good customer outcomes are at the heart of our culture and as part of our team you will be at the very forefront of our vision.

This is an important role for us - we are 100% focused on providing an insurance buying experience that is second to none. 100% online but always there for the customer if they need to talk to us.

Within this role, you will operate across our phone and chat services to support customers with their policies which includes helping them find the right product, renewals, and mid-term changes. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

**What else can we tell you about Wrapper?**

We're always striving to improve and do our best by our customers - all of them
- 95% of our customer reviews are positive Many are 5 star reviews
- Our customers can purchase our policies on every major comparison site.
- We recently won a Insurance Times Award for 'Excellence in Technoloy for the Customer'
- We use a cutting edge policy administration system to make our lives easier and more efficent
- We have a customer portal that allows our customers to manage their policies 24/7 at time and place to suit them

We can teach you about insurance, the regulations that go with it, and all the systems we use, so previous insurance experience is not necessary (althought a bonus if you have some). We’re looking for a positive, competent, self-starter who is happy to roll their sleeves up and get stuck in.

You must be passionate about customer experience, be happy and confident to speak to customers and super efficient.

**Your responsibilities**:

- Customer relationships and communications - this encompasses everything from responding to LiveChat queries with customers, picking up the phone and helping customers adjust their policy and other policy related queries.
- Identify and initiate cross-selling opportunities and activities to new and existing customers. These include our value add products such as Legal & Breakdown cover.
- You’ll take and make calls to Wrapper policyholders who want to discuss their policy or are looking to renew their cover. You’ll be an expert of the features and benefits of our policies, and you’ll have the customer service skills to keep them on-board.
- Calling customers who have enquired about a quote for their insurance whether from our website or a price comparison website. You will be responsible for any queries and walking the customers through the buying journey.
- You will of course have to ensure that you follow FCA regulatory requirements, Credit Card Payment Industry Standards and GDPR. We will support you through this.

Must-haves:

- Enthusiasm, willing to learn
- Be able to work at pace with agility and respond well to feedback
- Be comfortable with speaking to customers - be helpful, empathetic and genuine.
- Qualifications: Minimum 5 GCSE’s grade A to D; or equivalent combination of education and relevant experience.
- Minimum of 2 years customer service experience

**As a permanent employee we will provide you with the following additional benefits**:

- 4-day week (on a 5 day salary) - YES we mean it - life is too short to work five days
- Work from home
- 25 days holiday (plus Bank Holidays)
- Your birthday off to celebrate with friends and family
- E-bike purchase plan
- Private Medical Insurance, Life Insurance and Contributory Pension Scheme (following a successful probation period)
- Casual dress
- Company events
- Continuous Development programme

**Working Hours**:Full Time - Permanent - 32 hrs Per Week

**Place of Work**:Central Wilmslow, Alderley Road, SK9 1NT

**Start Date**:Various Start Dates Available

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,500.00 per year

**Salary**: £18,500.00-£22,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Wilmslow, SK9 1NT



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