Telecare Operator

**Work at Hanover**:
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

**Telecare Operator **(10525)**:
**Overview**:
**Ref**:
10525

**Salary**:
£25,911 - £26,945/annum + Pension & Benefits

**Location**:

- United Kingdom - Scotland

**Type**:
Permanent

**Posted**
03 May 2024

**Closing date**
17 May 2024 12:00

**Telecare Operator**

**Location: Hybrid - Elgin / Edinburgh / Glasgow**

**Renumeration: £25,911 - £26,945 + Pension & Benefits**

**Hours: 35.2 hours per week**

**Closing Date: 12pm, Friday 17th May 2024**

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organisation.

**About the Role**

Hanover Scotland's Customer Service Centre operates a control room of dedicated Telecare Operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

The Telecare Operator role offers 35.2 hours per week on average, working 10-hour shifts following a 5 day on, 5 day off roster which includes early and back shift, with the possibility of occasional night shift.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

**About You**

As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift. Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role.
- To join us, you need to have a genuine passion for providing care and help to people.
- Resilient, proactive, and self-confident.
- Strong, clear and effective communication skills
- Ability to input information whilst listening to calls
- Unwavering patience and understanding.
- Ability to empathise with older persons and comfortably build rapport in difficult situations.
- Flexible and adaptable, open to change and new ways of working
- Must hold the right to live and work in the UK without sponsorship.

Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.

**Benefits**
- Basic reward package of £25,911 - £26,945 per annum basic salary.
- On-the-job training to ensure you are fully trained to deal with customer situations.
- Basic annual leave entitlement
- Opportunities for career advancement.
- Working in a rewarding role within a friendly and open environment.
- We are based at Edinburgh, Glasgow and Elgin, though we will provide equipment for also working from home.

**Application Process**

It’s really important that we get to know each other thoroughly before having the opportunity to welcome you to the team. We operate a two-stage recruitment process:
Online Applications that meet the minimum criteria for the role will be contacted to attend:

- Virtual assessment centre (29th or 30th May 2024)
- Personal online interview (5th or 6th June 2024)

Each stage provides an opportunity to assess important requirements and ultimately, your suitability for the role. We look forward to hopefully meeting you soon.

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

**Contact information**: