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Helpdesk Administrator

3 months ago

Royston, United Kingdom Interaction Recruitment Full time

**Helpdesk Administrator**

Location: Royston

**Salary**: £22,000 Per Annum

Hours of work: Monday to Friday 0800 - 1630 hrs. On call every 1 in 4

**Summary of Position**

To provide administrative helpdesk support to our client, lead and supported contracts within the M&E Facilities Management industry.

Managed Services is a division of our client, where we provide job manage solutions for mainly, national customers. Managed Services also provides contract support, where we support other divisions with the call centre function, data and reporting element.

**Specific Requirements/duties**
- To manage inbound customer telephone calls
- To manage inbound customer dedicated inboxes
- To log, triage and dispatch emergency call outs
- To respond to day-to-day customer enquiries
- To produce monthly customer reports
- To raise supplier purchase orders and invoice

**The Person**
- Strong communication skills both written and verbal
- Good knowledge of Microsoft packages
- It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously