Customer Service

3 weeks ago

Manchester, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Manchester
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent contract
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £25,501 per year (pro rata for hours worked)

You’ll join on a competitive salary of £25,501 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service Advisor

    4 weeks ago

    Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £23,000 (depending upon experience) Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 8pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets -...

  • Customer Service

    1 month ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: 6 Month temp contract possibly Temp to Perm** **Industry: Customer Service** **Location: Newton Heath** **Salary: £12.00 to £13.00 an hour depending upon experience** **Start date ASAP** Have you wanted to work in a customer service contact centre but don't have the experience? Are you passionate...

  • Customer Services

    1 month ago

    Manchester, United Kingdom Wave for Parodia Full time

    **Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to Perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting ASAP on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from home on occasions? The...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Ongoing temp** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting Wednesday 8th February 2023 on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from...

  • Customer Service

    1 month ago

    Manchester, United Kingdom Search Consultancy Full time

    We are looking for enthusiastic and friendly people for our Customer Service position based in the heart of Manchester City Centre **Dealing in Customer Service, your key skills should include**: - Excellent communication & customer service skills - Quick and accurate typing skills - The ability to work in a fast paced office environment as part of a...

  • Customer Support Specialist

    21 hours ago

    Manchester, United Kingdom Nationwide Service Care Full time

    **The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Service Care may have the ideal role for you. Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering...

  • Customer Service

    1 month ago

    Manchester, United Kingdom BPM Tech UK Full time

    **Job Type** **Permanent** **Location** **Manchester** **Area** **Oxfordshire, England** OxfordshireEnglandManchester **Sector** **Infrastructure, Support and Implementation** **Salary** - £20000 - £21000 per annum **Currency** **GBP** **Start Date** - 2023/07/16 **Job Ref** - V-37181 **Job Views** - 4 **Description** **Customer Service...

  • Customer Service

    1 month ago

    Manchester, United Kingdom Search Consultancy Full time

    We are looking for a Customer Service / Administrator for our well established client based in Manchester City Centre **Your Customer Service / Administration duties will include -** - Providing support on administration queries - Sending necessary documents for signature using DocuSign - Providing excellent customer service **Experience preferred-** -...

  • Customer Service

    5 days ago

    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide. The successful candidate will be self-motivated with a...

  • Customer Service

    5 days ago

    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.The successful candidate will be self-motivated with a...

  • Customer Service

    2 days ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Inbound Customer Service Advisor** **Job Location: Manchester City Centre** **Job Salary: £23000-£26,000** Looking for a new inbound customer service role based in Manchester? Want to be part of a brand new customer service team, in a state of the art office that features a private rooftop bar? Looking for a new job with fantastic career...

  • Customer Service

    3 days ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Inbound Customer Service Advisor** **Job Location: Manchester City Centre** **Job Salary: £24000-£26,000** Looking for a new inbound customer service role based in Manchester? Want to be part of a brand new customer service team, in a state of the art office that features a private rooftop bar? Looking for a new job with fantastic career...

  • Customer Service

    5 days ago

    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.The successful candidate will be self-motivated with a...

  • Customer Service

    21 hours ago

    Manchester, United Kingdom The Pilot Group Full time

    **The Pilot Group - Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...

  • Customer Service

    2 weeks ago

    Manchester, United Kingdom NatWest Group Full time

    Join us as a Customer Service - Senior Personal Banker in ManchesterYou'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us...

  • Customer Service

    4 weeks ago

    Manchester, United Kingdom NatWest Digital X Full time

    Join us as a Customer Service & Operations AnalystWorking with a supportive and collaborative team, you'll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activityWe'll look to you to deliver successful outcomes for your customers by investigating queries, completing administration tasks, supporting...

  • Customer Service

    3 days ago

    Manchester, United Kingdom HAYS Full time

    Call handler-Customer Services-City centre offices Your new company Large financial service company in Manchester.Your new role You will be handling calls from customers, dealing with a variety of queries and actioning accordingly. This will mainly be inbound calls from existing customers looking to update, amend policies or make payments. You will have...

  • Customer Service

    1 month ago

    Manchester, United Kingdom Bullish Marketing Group Full time

    An exciting opportunity to work within our team has become available at Bullish Marketing Group. You are - A strong communicator - Self-motivated and have great work ethic - Positive and chatty - Someone who had a tenacious approach to personal development - Passionate about providing a great customer service for our customers and clients. You will - Learn...

  • Customer Service

    20 hours ago

    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Customer Service roles based in Manchester City Centre, £21,500, February start **Your new company** This financial services business is seeking customer service advisers to join their team in February. They are a very well-known and established business with a lot of opportunity for development and progression. **Your new role** **What you'll...