Gaming Supervisor
6 months ago
**Company Description**
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Grosvenor Casino, Southend-on-Sea, SS1 2AL
The role holder will responsible for:
- Responsibility of running the Pit and other gaming activities.
- Supporting and managing the gaming team to provide the best customer experience.
- Taking action to maintain the security of the venue when duty managing.
- Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.
- Ensuring that gaming is delivered securely.
- Adopting and implementing the agreed customer service standards of the organisation.
- Engaging with customers, building relationships and listening to their views.
- Treating customers with respect, recognising customers as individuals and anticipating their needs.
- Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
- Leading individuals and teams by role modelling a customer service ethos.
- Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
- Providing absolute clarity of performance expectations supported with effective feedback, coaching and being open to challenge where this can improve performance.
- Implementing ongoing daily coaching, every day, to create an environment where continuous improvement is an expectation.
- Relating customer feedback to the team in a way that empowers individuals to improve customer service.
- Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
- Complying with all agreed procedures, guidelines and manuals to the required standards.
- Being vigilant in areas/incidents that could lead a threat to the security of the staff, customers or company assets.
- Regularly inspecting the gaming equipment so as to maintain the secure operation of games and where irregularities in the equipment are discovered, ensuring they are reported and rectified.
- Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
**Qualifications**
- Experience in dealing and inspecting table games in a casino environment.
- Excellent customer service skills and the ability to deal with a range of demands and pressures.
- Commitment to:
- Creating and running a team of gaming employees who feel respected and appreciated for their contribution.
- A consistent and objective approach to pit management.
- Implementing agreed actions in line with the club's gaming strategy
- Ensuring the casino is a safe and secure place for customers and staff.
- All licencing objectives, especially those in relation to gaming and the sale and consumption of alcohol
- The ability to work collaboratively and find flexible solutions.
**Additional Information**
- Full flexibility required
- Experience preferred
- Minimum of 12 months experience in an Inspector role or similar
- ** Competitive Salary**: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- ** Fantastic Rewards Package**: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- ** Induction for Success**: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- ** Learning and Development**: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
- ** Exciting Project Work**: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- ** People-Focused Culture**: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the too
-
Gaming Supervisor
6 months ago
Southend-on-Sea, United Kingdom Grosvenor Casino Full timeCompany Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...
-
Sia Door Supervisor
6 months ago
Burnham-on-Sea, United Kingdom The Beachcomber, Brean Full timeWe are looking for SIA licensed Door Supervisors to work at our holiday centre clubhouse, The Beachcomber in Brean. Applicants must have excellent customer service skills and be able to work as part of a team. **An SIA Door Supervisor badge is essential.** This is a seasonal role (until November) working evenings and weekends. **Benefits**: -...
-
Renewables Supervisor
2 weeks ago
Stoke-on-Trent, United Kingdom CV-Library Full timeRenewables Supervisor required to lead and actively participate in the installation, maintenance, and management of domestic renewable energy systems for council properties, including solar PV and air source heat pumps (ASHP). This working supervisor role involves overseeing projects and directly completing installations, focusing on domestic council...
-
Customer Service Assistant/supervisor
6 months ago
Stockton-on-Tees, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor, Stockton** **Hours per week: 30 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...
-
Customer Service Assistant/supervisor
6 months ago
Stoke-on-Trent, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor - Stoke** **Hours per week: 24 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...
-
Night Customer Service Assistant/supervisor
6 months ago
Stoke-on-Trent, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor - Hanley, Stafford Street** **Hours per week: 30 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift availability: Must be available to work night shifts between 10pm and 8.30am Monday to Sunday, you will typically work 3 nights out of the seven.** **If working between the hours of 11pm...
-
Night Supervisor
6 months ago
Burton-On-Trent, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Night Supervisor - Burton** **Hours per week: 40 hours per week** **Hourly rate: £11.20 - £12.70 per hour** **Shift Pattern - Night shift between 10pm and 8:30am. You will typically work four nights out of the seven, therefore full flexibility is required.** **If working between the hours of 11pm and 6am, you will receive an additional...
-
Poker Dealer
6 months ago
Stockton-on-Tees, United Kingdom Grosvenor Casino Full timeCompany Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...
-
Late Shift Kit Shop Supervisor
6 months ago
Sutton-on-Trent, United Kingdom Project Timber Ltd Full time**Late Shift Opportunity (1pm - 10pm): Lead Our Kit Shop Team!** **About Us**: Project Timber is a leading provider of premium sheds, summerhouses, and custom garden offices. We're passionate about combining traditional woodworking techniques to create outdoor spaces that our customers love. **The Challenge**: Are you an organised and motivated individual...
-
Morning Shift Kit Shop Supervisor
6 months ago
Sutton-on-Trent, United Kingdom Project Timber Ltd Full time**Early Bird Opportunity: Lead Our Morning Kit Shop Team!** **About Us**: Project Timber is a leading provider of premium sheds, summerhouses, and custom garden offices. We're passionate about combining skilled craftsmanship to create outdoor spaces that our customers love. **The Challenge**: Are you an organised and motivated early riser? We're seeking a...
-
Team Leader
6 months ago
Newark-on-Trent, United Kingdom CeX Ltd Full timeRetail Team Leaders with a passion for games, DVDs, gadgets and computers Location: Newark Working hours: 28 hours per week About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile phones, computing...
-
Card Room Dealer
6 months ago
Stockton-on-Tees, United Kingdom Grosvenor Casino Full time**Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...
-
International Content Coordinator
6 months ago
Stoke-on-Trent, United Kingdom bet365 Full time**Overview**: **Operations**: **Full Time**: **Closes 18/10/23**: **Stoke-on-Trent**: **Full Time**: **Closes 18/10/23**: **Who we are looking for**: An International Content Coordinator, who will be responsible for coordinating a wide range of translation projects and preparing content for various areas of our website and customer communications. You will...
-
Team Leader
6 months ago
Burton-On-Trent, United Kingdom CeX Ltd Full time**Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Burton on Trent **Contracted hours**: - 35 hours **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones,...
-
International Content Coordinator, Help Team
6 months ago
Stoke-on-Trent, United Kingdom bet365 Full time**Overview**: **Operations**: **Full Time**: **Closes 26/07/23**: **Stoke-on-Trent**: **Full Time**: **Closes 26/07/23**: **Who we are looking for**: An International Content Coordinator who will be responsible for coordinating a wide range of tasks and projects for our Help, Responsible Gambling and Careers sites. Completing the daily planning and...
-
Deputy Store Manager
6 days ago
Walton-on-Thames, United Kingdom Mamas & Papas Full timeBecoming a parent is an amazing journey, full of magical moments.For the last 40 years here at Mamas & Papas we have dedicated everything to understanding and putting our customers and community of new, expectant and hopeful parents first.We're that warm arm of reassurance, that friendly face, to offer incredible insight, product knowledge and trust.Whether...
-
Children & Young People Support Worker
6 months ago
Burton-On-Trent, United Kingdom Aspire Supported Accommodation Ltd Full time**Must have an NVQ level 3 in health and social care ** If you're interested in making a positive impact on the lives of vulnerable young people in your community, and you want to work with a dynamic team, we have an opportunity for you. We are currently seeking support workers to join our young people services team at Aspire-supported accommodation. We...
-
Occupational Therapist
3 months ago
Stoke-on-Trent, United Kingdom Cygnet Health Care Full timeJob summary Base: Cygnet St Augustines - Cobridge Road, Stoke on Trent, Staffordshire, ST1 5JY Are you a newly qualified or current Band 5 occupational therapist? Do you have a passion for delivering outstanding care and making a positive difference to the lives of the people in your care? This could be your perfect opportunity. Main duties of...