2nd Line IT Engineer
7 days ago
**2nd Line Engineer**
**Specialist PowerTool Distributor**
**Dartford, Kent (Office based)**
**£27-30,000**
A **2nd Line IT Engineer** is currently required by a leading distributor of Hand and Power Tools to provide **technical support** to a UK wide user base.
This is a stand-alone position and you will be providing **1st** and **2nd line** support to an internal user base of 200+ as well as remote support to multiple sites across the UK. This role will also involve working alongside the IT Director on delivering project work.
This is a **Windows based environment** you will be responsible for supporting and maintaining **Microsoft Servers**, **Desktop Operating Systems**,**Hardware**, and also general maintenance of **hardware/software**.
**Key Requirements: -**
- Escalating IT issues to the IT Director as and when necessary
- Managing backups and tape rotation
- Diagnosing and resolving technical issues in a timely manner
- Undertaking small to medium sized technical projects
- Desktop/Server support
- Setting up and configuring new servers, laptops, and desktops
- Installing authorised software to servers, laptops, and desktops
- Ensuring security and upgrades are applied to servers, laptops, and desktops
- Antivirus installation and updates
- Fault finding
- Reporting faults and maintaining logs
- Completing internal user moves including phones
- Network patching
- Creating purchase requisitions for IT hardware/software
- **Exchange 365** mailbox maintenance
- Setting up new users and disabling expired account in accordance with HR requirements
- 4+ years of **Technical support** experience in a **1st/2nd line** environment
- Experience with **Windows 10 Desktop**, **Windows Server 2012-2019**, **O365**, **Server Management** and **Deployment**, **Networking Skills such as DNS, DHCP, TCP/IP**
If you're interested in this position, please click 'APPLY' with a recent copy of your CV and the consultant looking after this opportunity will be in contact to discuss in further detail.
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