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Food and Beverage Assistant

4 weeks ago

Isle Of Arran, United Kingdom Auchrannie Resort Full time

**Job Ref**:AUC1087

**Branch**:Auchrannie Resort

**Location**:Auchrannie Resort, Isle Of Arran

**Salary/Benefits**:£12 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 days from 7 including evenings and weekends.

**Hours per week**:40

**Posted date**:01/06/2024

**Closing date**:03/07/2024

***About Auchrannie**

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.

**About the role**

As a Food and Beverage assistant, you will work within our restaurant team to provide all guests with a friendly, professional dining experience that exceeds all expectations.

**In this role, you will**:

- ensure each guest receives a warm welcome to the restaurant
- maintain great knowledge of the menus and feel comfortable answering any menu-related or food recommendation questions
- serve guests in a friendly, efficient manner while maintaining a clean and safe working environment
- take all food and beverage orders accurately including any special requests and dietary requirements
- demonstrate the ability to upsell items from the menu to enhance the guest experience and increase revenue
- set up and clearing down before and after service to ensure all standards are met
- be comfortable dealing with complaints professionally and passing all feedback to your manager.

**To be suitable for this role you will**:

- have great people and guest service skills and an naturally bubbly personality
- enjoy working as part of a close team in a fast paced restaurant
- have previous experience of working in a high service restaurant/bar or hospitality business
- demonstrate good attention to detail and awareness to anticipate the guests needs
- take pride in your personal appearance and be well prensted for work.
- want to learn more hospitality skills and continue to develop your knowledge of the industry.

You standard working week will be 5 days over 7. Shift patters will be varied to include breakfast, lunch and dinner service on a rotational basis. Some split shifts will be required.

**Why choose Auchrannie?**

Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.

We offer a wide range of exclusive team member benefits including:
- Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
- Free bike hire
- Exclusive resort discounts
- Share of resort tips (paid monthly)
- Employee wellbeing and assistance programme
- Team and social activities.
- Long service benefits
- Referral scheme
- Training and development opportunities
- Modern live-in accommodation available

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