Case Officer

3 weeks ago

Yeovil, United Kingdom Somerset County Council Full time

**Some key information**
- 16 hours per week - must include a Friday otherwise some flexibility
- 28 days annual leave (pro rata) + bank holidays
- Maternity Cover - Fixed term until December 2024

**What will I be doing?**
We’re working to improve the lives of people in Somerset - and you’ll be a key part of that. Your day-to-day work will involve:

- Being part of a busy and dedicated technical support team working closely with Planning Officers to efficiently deliver the processing of a variety of tasks requiring excellent organisational skills and a high standard of customer service.
- Accurately updating and maintaining all relevant information systems.
- Using experience and technical knowledge to case manage and resolve a wide range of service requests supported by current legislation and operating procedures.

**What kind of experience or qualifications do I need?**
We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

- Are educated to A-level standard or have equivalent experience.
- Can demonstrate excellent customer service skills
- Are a confident and proficient IT user familiar with database, financial and stock ordering systems and able work at speed accurately.
- Have knowledge of planning legislation.
- Are positive and flexible, able to cope with a variety of tasks and an ability to prioritise competing demands.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

**What's in it for me?**
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
- Generous annual leave allowance, with the opportunity to purchase additional leave
- Staff discounts in gyms.
- Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
- Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
- A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
- My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

**Anything else I should know?**
The salary for the role is Grade 12, ranging from £11,425 to £12,876 per annum for 16 hours per week.

For an informal chat about the role, you can contact:
Job Reference: SCC04698

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