Helpdesk Administrator
3 weeks ago
Job Introduction
We are recruiting an experienced Helpdesk Administrator who thrives working with others, creative problem solving, and building strong relationships.
Our Helpdesk team provides information, solutions, and support to our corporate client who is one of the largest insurance brokers in the world.
Working hours are typically 8 hours per day, 40 hours per week, Monday to Friday, usually no earlier than 8:00am and no later than 5:00pm. We do not work weekends or Bank Holidays.
The office is based in Reigate and is only a few minutes walk from the train station.
The client is a multinational risk management, insurance brokerage, and advisory company.
Main Responsibilities
**Main Responsibilities**:
- Providing excellent call service and ensuring that all guests are acknowledged in a professional manner according to the defined procedure, with a friendly smile and professional telephone style.
- Ensuring a clear speaking voice, excellent oral and written skills at all times and guaranteeing all information is recorded accurately.
- Assisting with all reservations, confirmations and business requirements.
- Giving strong attention to detail every guest calling and ensuring you acknowledge all requested requirements.
- Ensuring you use the guest's name at least once throughout the interaction of the call.
- Having a full understanding of the building layout to provide an outstanding guide to the details of Guest/Client requests when booking or enquiring about the facilities available.
- Ensuring maximum capacity of room usage and advising of best room for needs of client and requirements.
- Liaising with fellow contractors on the smooth running of the operation.
- Have the passion and drive to deliver the very highest levels of customer service.
- Have an innovative approach to best practice.
- Be confident and decisive under pressure and problem resolution.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Understand professional etiquette and have the ability to communicate effectively to senior stakeholders.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Have strong IT and administration skills.
- Possess a high level of attention to detail.
- Have the ability to work well under pressure and act both proactively and intuitively.
About The Company
**Why Rapport?**
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
**About the Company**
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 20
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