Fendi Client Advisor Bicester Village

4 weeks ago

Bicester, United Kingdom JBC Full time

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

**Main Responsibilities**

Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products

Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Support during Store stock take and cycle-counts

Store Maintenance
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties.

You may also be required to carry out any other duties within your capacity, which the Company may reasonably require

**Profile**
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale.
- Bachelor’s Degree or equivalent is preferred
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Strong customer service skills
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English, knowledge of second language is a plus.

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