Tech Support Adviser

2 weeks ago

Central Belt, United Kingdom Scottish Water Full time

Together we are Trusted to Serve Scotland.

Most people don’t think too much about how clean water reaches their taps.

But Scottish Water does. In fact, it’s all we think about. Also waste water needs treated need to tell them its both. Some people have an aversion to working in sewage plants.

Want to join us? We're on the lookout for someone with good technical knowledge and a knack for solving problems to join us as Tech Support Adviser.

What you’ll do

You'll be the superhero of Electrical & Mechanical activities, supporting and delivering technical advice. Whether it's sorting out faults, upgrading fancy machinery, or just helping out with maintenance questions, you'll be the go-to person with a bias on Electrical Power Systems mainly at High Voltage.

You'll also be our Health and Safety champion, keeping an eye on practices and making sure everyone's playing it safe. Your mission? To supercharge our craft skills with the latest tech, and make sure our water and wastewater systems are as resilient as can be.

You will spend some time at the office, but you'll also be out and about on-site, making magic happen, being multi-skilled is your thing, especially when it comes to all things electrical.

You’ll be making technical talk easy for everyone, but you can also work your magic with spreadsheets and presentations.

What you’ll need

You'll need a full driving license and an HNC Electrical Engineering or equivalent experience in a similar role and good understanding of The Electricity at Work Act Regulations

You will also have project management experience and knowledge of Salesforce and Ellipse would be beneficial.

You want to stay ahead of the curve with the latest tech trends, and you have strong collaboration skills.

You will be trained to become an HV SAP - High Voltage Senior Authorised Person.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

This role has some weekend working and standby requirements. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), and life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash - handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

The salary range for this role is £31,380 - £43,350 (depending on skills and experience).

There is no requirement to participate on a standby rota however ad hoc incident support will be required.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks.

Do you have any support needs?

here

Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better - and you could help play an important part

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.

We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of

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