Retail Assistant

2 months ago

Warminster, United Kingdom Longleat Enterprises Limited Full time

Longleat is in search of a customer-focused and positive Retail Assistant to join our Forestry team on a part-time basis, helping us maintain our tradition of hiring engaged and productive employees.

Situated within the expansive Longleat Estate, spanning 3,600 hectares of woodland, parkland, agricultural land, and property, our forestry department boasts an excellent reputation within the industry. For over 40 years, we have been pioneers in continuous cover forestry in the UK and run a successful firewood business, processing and retailing over 2000 tonnes of sustainable wood annually from our one-stop firewood shop destination.

In this role, reporting to the Head Forester, you will be responsible for providing front-of-house customer service for the sale of firewood, Christmas trees, and associated products from our Forestry Yard Shop. This includes operating a till and weighbridge system, as well as directly assisting our firewood customers. Additionally, you will handle telephone inquiries regarding our home delivery firewood service.

Key duties will include:

- Polite and courteous to all customers and ensuring customers have an enjoyable shopping experience, advising them on relevant products and answering queries.
- Being responsible for processing payments using cash, card and vouchers.
- Weighbridge operation and associated administration duties for the firewood and Christmas tree retail elements of business
- Taking orders and producing delivery notes for firewood deliveries via the phone.
- Responsible for stocking the shop and keeping it clean and tidy.

**About you**
- An understanding of cash-handling procedures
- Experience in front of house customer service
- Experience in general retail till environment
- Experience of working in a fast-paced customer service and office environment.
- An understanding of firewood is preferred
- Be self-driven and passionate about selling.

**A little about us**

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

**Our values**

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Why join the Longleat team?**

In this unique work environment, you will be surrounded by historic woodlands, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky Meerkats on your day off.

You will receive a rate of up to £11.44 per hour, in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service (pro rata)
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Annual passes for Friends and Family
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes

**Your contract**

You will be on a permanent 10 hour contract, working 2 days per week, predominantly Tuesday and Wednesday 9am - 2pm. Some flexibility to cover additional days will be required. Position available for immediate start.

**Location**: On Site - Longleat Forestry (Warminster, Wiltshire)

**Sounds great How do I apply?

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