![IQD Frequency Products Ltd](https://media.trabajo.org/img/noimg.jpg)
Sales Support, Customer Service
3 weeks ago
**Job description**
IQD Frequency Products Ltd have been providing time and frequency control products to the electronics industry for 50 years. Our Head Office is based in Crewkerne along with our Sales, Warehouse, Engineering, Supply Chain and Logistics functions from where we support our global customer base. IQD Frequency Products Ltd was acquired in 2017 by Wϋrth Elektronik eiSos Group who are one of the leading manufacturers of electronic and electromechanical components in the world.
IQD Frequency Products Ltd are a dynamic and innovative company, constantly looking to change and adapt to changing market needs. IQD benefits from the infrastructure, support, resources and opportunities of being part of a large global company. We invest in our people, with opportunities to develop both personally and professionally within the business.
**The Role - Internal Sales Support**
You will be required to provide dedicated customer service and sales administration support for IQD global customer base and the IQD Sales & Business Development Teams.
Reporting to the Internal Sales Support Team Leader, your duties will include, although not be limited to:
Sales Order entry and expediting.
Updating internal and external open order books for major customers.
Updating and maintaining customer records on CRM system.
Co-ordinating after sales customer service.
Answering incoming telephone calls
Establish strong relationships with customers, both internal and external.
Carry out any reasonable request by your Manager.
**Our Requirements - Internal Sales Support/Customer Service**
Good communication skills
Excellent attention to detail
Computer literate and able to use CRM, ERP and general office software tools
Be self-motivated, with a desire to learn new skills and develop your knowledge
Ability to work as part of a team and using own initiative
Fluent in English both verbal and written
Adaptable and flexible
**Desirable Experience**
Previous experience and understanding of working as part of a Customer
Service team, ideally within the electronics industry.
Other language/languages extremely beneficial
Effective time management and ability to meet deadlines
**The Package**
A competitive starting salary
23 days annual leave plus bank holidays, increasing with length of service
Company pension scheme
Life assurance following 6 month probation period
Profit share scheme
Excellent career development opportunities throughout the Group
Free daily refreshments
Plenty of social events
35Hr working week Mon - Friday
Free onsite parking
Hybrid and flexible working available
Bupa Cash Plan
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Crewkerne, TA18 8AR
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