Control Room Officer

2 weeks ago

Salford, United Kingdom The ExcluSec Group Ltd Full time

We are currently recruiting two **Control Room Officers** to join our team working on our contract with Salford City Council.

**Hours**:

- 54 hours per week
- Pattern One - 3 Days, 3 Nights, 3 Off
- Pattern Two - 6 Days, 3 Off

**Pay**
- £10.94 rising to £11.14 per hour after successful completion of probationary period.
- Wagestream
- Employee Assistance Programme (EAP)
- Health Cash Plan
- ExcluSec Perks & Rewards

**Reporting To**:
Manned Guarding Supervisor

**The Role**:

- To secure arrests and convictions through the post holders personal monitoring of CCTV cameras, taking actions as required including full operation of the camera’s controls and the writing of witness statements.
- To actively monitor a Police Airwaves radio, providing prompt and effective verbal communication with Greater Manchester Police.
- To provide positive customer service when dealing with in person approaches by Police Officers, archiving CCTV footage as required and issuing evidential copies.
- To liaise with fee paying customers, bringing to their prompt attention all activations received and requesting their prompt remedy of any on site system defects.
- To provide an out of hours call handling service during low periods of call demand, typically midnight through to 8am, using personal judgement and problem solving skills to initiate a response as required.
- To prioritise incoming calls on the City Council’s Out of Hours Emergency Service telephone number, showing empathy to the caller and using effective communication skills to obtain and accurately record all relevant information.
- To monitor the behaviour and staffing levels of the Councils appointed contractors, in particular the Councils contracted City Watch response staff, identifying any underperformance or contract none compliance issues and bringing these to the prompt attention of the Councils nominated Service Manager.
- To facilitate out of hours access into SCC corporate buildings, typically during low periods of demand after midnight, verifying the identity and permissions of visitors as required.
- To attend external training courses as required including SIA public space CCTV monitoring, Siemens Zen Grab, Bold Gemini alarm monitoring and Police Airwaves radio communication.
- To obtain an SIA public space CCTV license (renewable every 3 years) and undertake enhanced security vetting by Greater Manchester Police on an annual basis.
- To review crime pattern analysis and engage in regular dialogue with Greater Manchester Police, Registered Social Landlords, SCC Environmental Crime and ASB Teams for the purposes of ensuring an up to date knowledge of crime hotspots and an ability to monitor and respond to areas of greatest risk.
- To provide supplementary support where required to Salford’s bus lane enforcement service, reviewing, validating and rejecting contraventions in full accordance with the Code of Practice for Bus Lane Enforcement and the Transport Act 2000.
- To carry out duties with full regard to Salford City Council’s Equal Opportunities, Health & Safety and Community Strategy policies.
- To operate in full compliance with the Data Protection and Human Rights Act, ensuring the safe storage and transmission of sensitive personal data.
- To participate in effective shift handovers ensuring that staff taking over the shift are provided with all relevant information, including details of outstanding actions and jobs.

**Review Arrangements**
The details contained in this job description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, the council will expect to revise this job description from time to time and will consult with the post holder at the appropriate time.
- A current valid SIA CCTV** **license **is essential**:

- Full UK driving licence is **preferred**:

- Flexible and willing/available to work at short notice (days, nights, evening and weekends) is **essential.**:

- Flexible and professional approach to work is **essential.**:

- Experience in a similar role is **essential.**:

- Excellent communication and customer service skills is **essential.**:

- Excellent command of English, both written and verbal is **essential.**:

- Confidence and ability to deal with difficult situations (including those involving conflict) is **essential.**:

- Taking pride in your appearance as well as representing the ExcluSec brand at all times is **essential.**:

- Eligible to work in the UK is **essential.**:

- Have a 5 year verifiable work history is **essential.**:

- IT literate is **essential.**

**We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of t

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