Band 3 Ward Clerk

5 months ago

Newry, United Kingdom MPA Recruitment Full time

MPA Armagh are working with the **Southern Health And Social Care Trust **to help recruit a Band 3 Ward Clerk in HDU ward in Daisy Hill Hospital.

**Job Summary**

The post holder will provide a high level clerical service to Consultants, Medical Staff and other Professionals at ward level and work as an integral part of the team. They will be expected to work under pressure without direct supervision and be able to manage own workload. As the post holder, he/she will be ward based as frontline personnel of the ward and expected to answer and handle phone calls. They must have knowledge working with computer and Microsoft Office. They will use Patient Centre.

**KEY RESULT AREAS/MAIN RESPONSIBILITIES**

1. General reception duties which include managing the door systems, meeting and greeting patients, relatives, members of staff and clergy; also checking in and redirecting patients.

2. Operate Patient Centre, computer database system, ensuring all information is accurate and up-to-date. Record manually the ward activity on daily ward return/reports. Record on Patient Centre all admissions, discharges and transfers on the ward, including reasons for delayed and complex discharges.

3. Have charts available on war, ensure they are tracked to the appropriate ward, filed in a tidy manner and fastened securely with an adequate supply of documentation prepared for ward rounds. Daily print and file ward rounds from Consultants in case notes.

4. Booking outpatient appointments. Use acquired knowledge and understanding of medical terminology (acquired through on-the-job training and experience) in order to book review appointments. Use judgement to book the appropriate appointment. Print and post out appointment letters to the patients and for short notice appointments, contact the patient directly by telephone. For some appointments liaise with secretaries (i.e. when no appointments available), Consultants (i.e. for difficult appointments) and booking centre (i.e. lifting suspended clinics).

5. Add patients to urgent outpatient waiting lists.

6. Cancel patient appointments and rebook.

7. Record all patient activity for ward attenders.

8. Book patients to Access Clinics, record attendances and book follow-up appointments.

9. Book interpreters for patients on ward and arrange interpreters for follow-up appointments.

10. Work with theatre scheduler to ensure that patients who have cancelled are re-instated.

11. Follow protocol and procedures to ensure the smooth administrative management of patients. This will require close liaison with Consultants, nursing staff, secretarial staff, medical records and relevant staff across the Trust.

12. Take initial receipt of all incoming correspondence - telephone, written and enquiries. Using initiative, prioritise urgency of response required and bring to the attention of medical and nursing staff when necessary.

13. Liaise with health records for case notes for new admissions on the ward. Preparation of case notes for planned elective admission. Check case notes have arrived on the ward and liaise with health records for missing charts and add-ons. Retrieve case notes for Ward Manager for complaints.

14. Go to various libraries in health records and the secretaries’ offices to obtain case notes for next day admissions.

15. Split charts for ease of reference as per guidelines on splitting charts.

16. Deal with general enquiries regarding case note retrieval and storage issues and liaise with a variety of staff regarding same. Transfer of case notes to secretarial offices, health records and other departments after discharge.

17. Deal with telephone and face to face enquiries from all staff groups, patients (different cultures and languages, dementia, psychiatric), relatives and carers, providing non clinical information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness.

**Qualifications / Experience Required (**_**as per Personnel Specification**_**)**

1. 4 GCSEs at Grades A-C including English Language or equivalent / higher qualification **AND **1 years’ experience in a clerical/ administrative role

**OR** 2 years experience in a clerical/administrative role

2. Experience in the use of Microsoft Office Word

**Initially for 6 months may be reviewed after.**

**Monday - Sunday 8am - 4pm including Bank Holidays**

Pay: £11.67-£19.72 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (required)

Work Location: In person

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