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Product Owner
7 months ago
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.
Product Owner - Contact Channels
We are looking for an ambitious and enthusiastic Product Owner to lead our delivery of activities relating to our customer contact channels. If you love delivering at pace and responding quickly to make things happen for our customers, working with technology and bringing people together to find solutions then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Product Owner that can help build our capability to respond to the affordability crisis currently gripping the UK for some of our most vulnerable customers. The person we are looking to recruit will be naturally curious, using their intellect and passion to solve complex problems to discover solutions and build great products that delight our customers.
Working with the Product Manager, the Product Owner will be creating, executing and prioritising the E.ON Next roadmap for the domains they are responsible for. They will need to be adept at working collaboratively across multiple business areas including Product Management, Customer Operations, Engineering, 3rd parties, Go To Market and Commercial. The Product Owner will need to have a good understanding of customer contact and what makes a great customer service interaction, the regulatory energy landscape and how to deal with layers of complexity to create an optimal customer journey. The person will use their influence and vision to bring technology, people and processes together across E.ON Next and partners to drive tangible and innovative product outcomes.
If all of this sounds like you, then we want to hear from you
**Responsibilities**:
- Work closely with Product Managers, Product Analysts and associated teams in E.ON Next and partners such as Kraken Technologies to support product vision and strategy- Undertake discovery to identify customer problems where product solutions would unlock customer value.- Answering the “why” and setting well defined, clear and articulate requirements for our delivery teams/partners. Strong focus on pragmatic prioritisation based on business strategy and value outcomes.- Using data and a data driven approach to develop and validate hypotheses and measure outcomes.- Continuous improvement through Identifying new ideas and technology to enhance the product over time.- Taking ownership and becoming the go to expert for their relevant product areas.- Working in both intimate detail and supporting product strategy and vision in their product area.- Support the business with issue resolution - able to understand and solutionize operational needs
Qualifications and Experience- Solid foundational product management experience and examples- Knowledge and experience, including associated trends in energy markets, regulation and contact centre management- Agile delivery experience and product management skills- Experience of tech products and working with tech teams- Adaptable and comfortable with working with ambiguity- Energised by working in a fast paced environment- Excellent communications, collaboration and presentation skills- Strong stakeholder management & influencing skills and ability to challenge traditional ways of thinking- Experience of working with significant complex delivery pipelines
Here’s what else you need to know- We’ll have regular team socials and lively team chats- Competitive salary- Location - Nottingham, London, Leicester or Bolton with some travel between our other sites as required.- Working environment: Flexible hybrid working - a blend of in the office for 2-3 days a week and at home the remainder.- 26 days holiday plus bank holidays each year - this includes a guaranteed day of for your birthday off if you want it.- A generous pension scheme.- The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote wo
