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Wholesale Administration Assistant

4 months ago


London, United Kingdom Bluebella Full time

**Who We Are**

Bluebella is a London based lingerie brand established in 2005, with strength and modernity at its heart, that has grown into a multi award-winning brand with a fast-growing profile and a rapidly growing roster of stockists internationally including ASOS, Selfridges, Victoria’s Secret & Zalando.

Bluebella is known as focusing on inclusivity across the brand and Bluebella’s marketing campaigns are known for championing female empowerment, inclusivity and supporting LGBTQ+.

**The Team**

Bluebella’s wholesale team look after our global wholesale stockists - from taking orders and entering them onto our systems to ensuring dispatch on time.

Our Wholesale department has significantly grown over the past several years and we are now looking for an energetic individual with a great attention to detail and strong admin skills to manage the orders from their own portfolio of wholesale accounts.

This is an admin and trade support role and will suit someone with a customer service mentality. This is not a sales role.

**Key Objectives**
- To deal with all aspects of servicing a portfolio of wholesale customer accounts.
- Be the first point of contact for wholesale accounts, responsible for taking the order from data entry to delivery.
- Ensure accuracy of orders through entering order data correctly and ensure fabulous customer service for all Trade Accounts.

**Role & Responsibilities**
- Setting up new wholesale customers in our systems, ensuring data is entered in the format needed, and correctly.
- After training, being aware of customer specific compliance, tax, and delivery terms and ensuring these are correctly entered and managed.
- Entering stock replenishment and seasonal pre-orders into the system ensuring there is enough stock available for wholesale customers, and that deliveries will be made on time.
- Reallocating stock where needed, to prioritise deliveries.
- Sending pro forma invoices and liaising with the finance team regarding wholesale payments.
- Creating return authorisations and discount codes.
- Ordering labels for applicable wholesale customers and ensuring all are checked and received in a timely manner.
- Sharing product information and imagery to wholesale customers for both continuity and seasonal fashion styles.
- Assist with the onboarding of customers using the B2B Bluebella Trade website, including providing log in details and training on how it works.
- Liaise regularly with the sales team to communicate or escalate issues with stock, delivery dates or cancelled orders etc.
- Liaise regularly with the warehouse team on progress of orders, tracking numbers and labels.
- Creating despatch and fulfilment reports for the wholesale team to track actions needed on orders.
- Assist with regular reporting and analysis of trade sales by providing accurate data.
- Assist in reviewing systems and processes, to constantly improve efficiency and service levels in the team.

**Skills & Experience**
- Strong administrative, analytical & numerical skills.
- Well-developed attention to detail.
- Is highly organised and enjoys process driven tasks.
- Excellent time management skills.
- Great at working in a fast-paced environment and to multiple tight deadlines.
- Some customer service experience would be beneficial but is not essential.
- Experience of or a willingness to learn to use Microsoft excel formulas and functions including v lookups & pivot tables.

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: Hybrid remote in London

Application deadline: 29/07/2023
Reference ID: BBWholeAA/July23