Pensions Administrator

Management Level

H

**Business Division: Retirement Solutions**

**Business Function / Department: Private Sector**

**Job Title: Pension Administrator**

**Reporting to (Job Title): Steven Grant**

**Date: 28.07.23**

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Core Duties/Responsibilities**

Provide administration services to customers, working to agreed targets

To complete / check casework and provide feedbackResolving customer enquiries (oral and written)Drafting of non-standard correspondence in response to customer enquiriesPerforming and issuing pension calculations including manual calculations
- Carrying out projects and ad-hoc activities, as determined by your Team Leader

**Skills, Capabilities and Attributes**
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills Strong desire to deliver exceptional customer serviceThe ability to develop positive and productive working relationshipsComputer literate with a willingness to learn a variety of systemsStrong numeracy and literacy skills
- The desire to deliver exceptional customer service
- The ability to develop positive and productive working relationships

**What We Offer**
- **Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP) **- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing **- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts **- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits **- The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off **- Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- **Winning together **- Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.