Runcorn
3 months ago
**_Job title: _**Customer Service Advisor
**_ Reference:_** E113120
**_ Location: _**Runcorn
**_ Duration_**: Permanent
**_ Start date: _**asap
**_ Salary: _**Negotiable, + 10% pension, 25 days hols, early Friday finish.
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company operating in over 70 countries?
Daily tasks as the Customer Service Advisor:
***
- Answering inbound calls and enquiries.
- Processing customers (guideline of 24-48hr from date of receipt)
- Send order acknowledgement to customers and advising customer of the despatch dates for their (also to a guideline of 24-48hrs from date or process).
- Using excel to update an orders outstanding spreadsheet to allow you the ease of checking which orders haven’t had a date confirmed back from the relevant sister company.
- Taking credit card payments for proforma customers who need to pay upfront for goods.
- Dealing with worldwide sister company factories in order to get best possible delivery times and prices.
- Keeping customers informed of changes to orders e.g. Despatch dates
- Managing a tidy filing system for all order paperwork to remain confidential but easily accessible for key personnel
- Stock take - manually hand-counting stock in the showroom and data entering the information into our AS400 system. Accuracy is vital.
The Customer Service Advisor: should have the following experience / qualifications
- Minimum of 2 years’ experience in a Customer Service Role
- Fully competent in Microsoft Office
- Attention to detail is imperative, as the catalogue of products is extremely lengthy
- Need to be able to prioritise and manage your own time
- Professional attitude and response towards customers
- Team Player but able to problem solve independently
- Punctual and conscientious
- Need to be a team player in order to help the department run smoothly and help cover each other’s roles.
The rewards as the Customer Service Advisor:
- Salary Negotiable
- Company profit share scheme
- Hours of work are 8.30 am - 5 pm Monday to Thursday and 8.30 am to 3.30 pm on a Friday
- 4 x Death in Service of four times annual salary
- BUPA cover plus yearly medical
- 10% matched pension
- Christmas shut down
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