Reservation Specialist

4 weeks ago


Portsmouth, United Kingdom Southern Self Drive Full time

**About Southern Self Drive**:
We are a family-run company in its 3rd generation and have been operating for almost 60 years. As on of the largest independent vehicle rental company in the South of England, we are looking for a Reservation Specialist to join our team in the Portsmouth area.

**Working Hours**:
You will be working an average of 41 hours a week, working every other weekend (Saturday 07:00 to 12:00 and Sunday 07:00 to 10:00) with a day off every week in lieu. Opportunity for overtime is always welcomed, as and when required.

**Your Responsibilities**:

- Greeting and serving customers upon their arrival in reception.
- Answering customer phone calls.
- Participating in the administration of the reception office.
- Responding to customer complaints in a professional manner.
- Processing payments
- Assisting in pre-rental and post-rental inspections.
- Helping to train new and upcoming staff members.
- Assuring that all paperwork is filed in its respective place.
- Ensuring the fuel sheets and driver’s list are completed by the end of each day in detail.
- Assisting the drivers to deliver and collect fleet vehicles as and when required.
- Assisting the valeters to clean and inspect vehicles as and when required.
- Helping with shift cover during staff holidays and busy periods.

**NB** As a vehicle hire company, we ask you to have a full, clean UK driving license with a minimum of 3 years driving experience. It'd be great if you have an accident-free driving record, however up to 3 points and 1 accident may be considered acceptable.

**Job Types**: Full-time, Permanent

Pay: £11.50-£12.00 per hour

Expected hours: 37 - 45 per week

**Benefits**:

- Company pension
- Employee discount

Supplemental pay types:

- Commission pay

Application question(s):

- Do you have any endorsements on your drivng licence?

**Experience**:

- driving: 3 years (preferred)

Licence/Certification:

- driving licence (preferred)

Work Location: In person



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