Case Coordinator

3 weeks ago

London, United Kingdom St Mungo's Full time

**_Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?_**

The St Mungo’s Pan London Rough Sleeping Teams provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing, and we are currently looking for a Coordinators to join one of our Staging Post Accommodation services. The No Second Night Out (NSNO) service ensures those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer-term needs. In the role of Case Coordinator, you will work flexibly to support clients where they need us the most by:

- Playing a central role in coordinating the day to day case work of the team to ensure high quality personalised casework.
- Working in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
- Providing line management, support and supervision to Assessment and Reconnection Workers.

In this non-shift role, you will work mainly within normal office hours Monday - Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend. You may also be required to work across our triage hub, and other emergency hotel locations as required.

**About you**
- Your experience of communicating, liaising and negotiating with internal and external stakeholders.
- Your experience of client case management and the ability to provide reconnection advice to clients experiencing homelessness.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
- Good organisation and prioritisation skills with the resilience to achieve and meet agreed outcomes.

**How to apply**

**Closing date: 10 am on 28 February 2024**

**Interview and assessments on: Monday 11 March 2024**

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000

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