Service Delivery Care Coordinator

3 months ago

Bournemouth, United Kingdom North Bournemouth Primary Care Network Full time

**Job Purpose**:
To be responsible for and undertaking a wide range of Support, Administration and Coordination for the Primary Care Networks’ Enhanced Access and Extended Hours Services.

This role is 30 hours a week, Wednesday - Saturday. Week days will be home working however you would be expected to be able to attend face to face meetings at one of our GP Practices in the North Bournemouth Network when required. Saturdays will be based all day at one of our GP Practices.

**Main Duties and Responsibilities**:
**Service Delivery**:

- Responsible for the delivery of clinical and operational resources and rotas for all care provision within the PCN’s ‘**Enhanced Access and Extended Hours Services**.’
- Responsible for planning and managing rota for Enhanced Access and Extended Hours services.
- Ensure rota is finalised and uploaded on to patient data system at an agreed timeframe in advance.
- **Attend and be on site contact for Saturday Clinics and support smooth running of day.**:

- Liaise with PCN/Practice Leads/GP’s to ensure that level of absences (e.g., annual leave) does not compromise service delivery.
- Ensure that any rota shortfall due to short notice cancellations is managed effectively.
- Ensuring locum/agency usage is kept to within agreed and PCN approved payment levels.
- Liaising with locum/agencies as required to ensure all shifts are covered.
- Ensure action is taken where possible to fill a vacant shift if a member of staff is unable to work.
- Complete documented and stringent checking procedures to support provision of accurate and safe service delivery, e.g., GMC registration, DBS Checks
- Provide regular updates to Ops manager and or PCN Board.
- Attendance at meetings as required.

**PCN Finance**:

- Checking service invoices to ensure hours delivered reflect commissioned services.
- Review and resolve any invoice queries with suppliers/locums/GP’s.
- Advise Ops/Business Manager of payment status. e.g., under query or acceptable for payment.
- Submit claims from Practices to PCN to ensure reimbursement for refundable practice costs such as consumables.

**PCN Procurement**:

- Check stock levels of practice equipment, medical supplies and stationery on a weekly basis working autonomously and with Clinical/Leadership Team and Practices for weekend clinics.
- Work with practice staff to ensure stock levels for PCN on site clinics are maintained, neither over nor under ordered.
- Document PCN usage against practice stock to ensure reimbursement for surgeries.

**Maintenance**:

- Carry out regular checks before and after PCN Weekend clinics to ensure surgeries are maintained and no damage has occurred.
- Highlight any damage or potential issues immediately.
- Ensure opening and closing of practice premises before and after weekend clinics.

**Additional Responsibilities**:

- This job description should be used as a guide of duties for this role, however, is not exhaustive and the post holder may be called upon to do other duties not listed in this document_

**Confidentiality**
- In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to PCN staff and other healthcare workers. They may also have access to information relating to member Practices as business organisations. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with individual Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Equality and Diversity**

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with PCN or Lead Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

**Personal/professional development**

The post-holder will participate in any training programme implemented by the PCN or Lead Practice as part of this employment, such training to include:

- o Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- o Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

**Quality**

The post-holder will strive to maintain quality within the organisation, and will:

- o Alert other PCN members to issues of quality and risk.
- o Assess own performance and take accountability for own actions, either directly or under supervision
- o Effectively manage own time, workload, and resources.

**Perso

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