Credit Control Key Account Handler

2 days ago

Bolton, United Kingdom Axa Full time

**Description**:
At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We encourage our people to learn and grow their career in the direction that's right for them. We're recruiting for a Credit Control Key Account Handler to join our Credit Control team in Bolton. In this role you'll deliver and support the wider provision of a comprehensive credit control service to intermediary partners and business stakeholders, ensure debt targets and KPIs are met. Utilising generic best practice and providing technical, focused support and governance for the Credit Control teams in the UK and offshore (India).

At AXA we’re adopting a hybrid way of working, empowering our people to balance their time between home and our Bolton office in a way that works best for them, their team and our customers.

**What you’ll be doing**:

- Deliver a credit control service through planned monthly activity to achieve targeted debt management KPI’s and quality standards.
- Support the delivery of credit control processes performed offshore (India) in line with best practice and procedures.
- Perform all governance and control processes in line with defined procedures and timelines.
- Identify offshore (India) credit control training and development needs and facilitate increasing level of capability and resilience.
- Deliver and support the development and maintenance of key internal and external relationships.
- Identify and escalate all late broker payments or non-standard payment patterns that may indicate potential bad debts.

**Qualifications**:

- Experience of providing oversight of activities not under direct control.
- Experience of negotiating with broker staff on account settlement practices.
- Financial systems experience and strong general insurance knowledge.
- Knowledge of broker credit control and insurer reconciliation practices.
- Cultural awareness with the ability to motivate individuals and teams in a foreign culture (Indian).
- Analytical and control disciplines with strong coaching and influencing ability.
- Substantial experience of working in a fast moving and challenging environment.
- Strong presentation, communication and influencing skills.
- Excellent English and Mathematics.
- Chartered Institute of Credit Management is desirable

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary from £21,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid #insurance2

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

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