Receptionist
1 month ago
**About the Role**:
***
Orchard Houses Surgery has an opportunity for a receptionist to join our team on a part-time basis for 23.5 hours per week with the hours below:
- Monday 12pm - 8.30pm
- Tuesday 2pm - 6.30pm
- Wednesday 8am - 2pm
- Friday 2pm - 6.30pm
Receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answer the telephone promptly.
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
**About Us**:
We are a 6-partner PMS practice with approx. 11,400 patients and employ 3 further salaried doctors.
The practice is one of three based in Newmarket that provides a high level of care to our patients in Newmarket and surrounding villages.
**Disclosure and Barring Service Check
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