Administrator - Warranty Department

2 weeks ago

Bristol, United Kingdom Molson Equipment Services Ltd Full time

An opportunity has arisen for a talented Administrator to join our Warranty team in our busy office in Avonmouth. As part of the team your main responsibilites will be to:

- Provide reports and relevant data to support manufacturer warranty claims and sharing the results with relevant stakeholders both internally and externally.
- Responsible for specific manufacturer systems with regards to warranty claims and credit notes.
- Accurate processing of warranty job cards & submit detailed warranty claims, within the specified timescale maximising recovery (Molson and Subcontractor).
- Liaise with service departments to ensure jobs on the ‘service WIP’ are completed in order for claims to be processed within the submission timescale
- Responsible for the processing of warranty credit notes and cash for all manufacturers, troubleshooting if necessary.
- Ensure all re-submit claims are completed to manufacturers request and time frame (including arranging disassemble of components and reports submitted)
- Raise manual sales invoices monthly/weekly for manufacturers and upload on required systems.
- Attend manufacturer meetings with Group Warranty Manager taking minutes, processing notes and creating/updating claims to ensure recovery of claims.
- Other ad-hoc duties to assist the Service Department, such as processing subcontractor invoices, raising jobs and answering customer telephone enquiries.

**Additional Responsibilities**:

- Confident with the use of all manufacturers systems to be able to provide cover in the event of another team members absence.
- Any other administrative tasks within capabilities.

**Work Experience and Person Specification**:

- Strong administrative experience.
- Excellent level of attention to detail and conscientiousness.
- Ability to thrive and succeed in a busy, ever-changing environment.
- Ability to multitask and prioritise own tasks as required.
- Confident and clear telephone manner.
- Good general level of Education including English, Maths, and IT.

**Any other details**:

- Training on manufacturers systems will be provided.

Molson Group is the UK’s largest independent supplier of plant and machinery to the construction, demolition, ports, timber, scrap and recycling sectors. Through the expertise of our people and investment in technology, we help customers achieve maximum efficiency by providing equipment solutions that support both their commercial and environmental objectives.

**BE SUPPORTED. BE DEVELOPED. BE REWARDED.**

We have built our business around our customers’ needs. Through our 10 UK divisions, and our network of 13 service centers, Molson Group provides an end-to-end solution to customers’ equipment needs, new and used, wherever they are in the UK. This includes servicing their equipment, via our team of over 85 mobile engineers, maximising its lifetime and optimising its utilisation.

Join Molson Group and you’ll feel right at home. We're a community of individuals across the UK who want the best for each other, and those around us. We believe that with the right support, our diverse and talented teams will flourish at work. As a fast-growing, dynamic business, we can offer opportunities for career development, real job security and a culture where ideas are always welcomed and often put straight into action.

**Lots to choose from**

Our service depot engineering teams and on-the-road technicians prepare and maintain some of the most impressive and efficient equipment and vehicles available for a wide range of sectors, including construction, waste, demolition, timber, scrap and ports.

Our Sales and After Sales teams make sure our customers receive the very best advice and guidance for their needs, so they trust us as reliable partners - an essential part of their business operations.

And our back office, support and professional teams make sure that all finance, HR, admin, marketing, commercial, IT, health and safety and operations services run smoothly, using best-in-market tools and practices.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol, BS11 0YA: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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