Creditor Liaison Advisor Dm

3 weeks ago


Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

Bridgewater Finance Group are one of the UK's most well-established financial solutions providers. Established 18 years ago, we live by the group's vision of valuing our customers time, experience, and peace of mind. We provide ethical and customer focusedfinancial solutions. Companies within the group are fully FCA authorised and licensed by the Institute of Chartered Accountants in England and Wales.
We take pride in being a family and put our people and our customers at the heart of what we do. We are a company that you will be proud to work for. We offer excellent career progression, comprehensive training and development and excellent rewards and recognitionprograms. We work in a brilliant environment, that is fun and where you will feel included in the company from the moment you are here.
We are looking for an experienced Creditor Liaison Officer to join our team. By offering the best advice to our clients, we allow people to take back control of their financial life and are ethical and customer-centric in everything that we do.
Creditor Liaison Officer Role:

- Providing advice from commencement to closure in respect of any payment queries
- Managing daily reports and being pro-active with following up on arrears, payment breaks, changes in circumstances and catch-up arrangements
- Ensuring a positive customer experience by using negotiation, communication, and active listening skills
- Thorough fact finding to ensure solutions provided are appropriate based upon individual circumstances
- Understanding of vulnerable customer needs and be able to sensitively handle challenging calls as required
Creditor Liaison Officer Experience:

- Excellent communication skills - both written and oral.
- Self-motivation and ability to multi-task.
- Strong numeracy skills.
- Negotiation and objection handling skills.
- Excellent time management, demonstrating flexibility and the ability to manage different processes independently.
- Can adapt well to change and prepared to learn new skills.
- Good working knowledge of Microsoft Office programs
Creditor Liaison Officer Benefits:

- Market Leading basic based on experience
- Health Assured Scheme - this includes
- 24/7 Confidential Support and an Online Health Portal
- Excellent working environment and team culture
- Excellent on-site facilities
- Excellent monthly reward and recognition program.
Excellent bonus weekly and monthly.



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