Quality Assurance Assessor

3 weeks ago


SouthendonSea, United Kingdom Adore Recruitment Full time

**Quality Assurance Assessor**

We are working with the top Insurance Specialists who have been looking after people’s holidays for over 20 years and covered over 27 million travellers.

There is a great opportunity available within this dynamic company, they are looking for a Qa

Assessor, with the following experience.

You will be responsible for the performance quality and accurately completing the quality monitoring (MI), you will highlight any potential risks to the customer. While helping staff to deliver an excellent customer experience.

**Key Responsibilities**:

- Assess customer contacts in line with the Quality Assurance Programme
- To recognise areas of strength and identify areas for improvement.
- Maintain accurate and concise output, enabling managers to effectively feedback to their staff.
- To Identify trends/calls and highlight these to QA Team Leader and Operations Manager.
- Use MI to analyse and identify performance trends and gaps and discuss improvement plans with the relevant managers.
- Participate in calibration sessions to check understanding and maintain consistency across the team.
- Keep upto date of regulatory, procedural and/or product changes that may impact customer contact
- Highlight any issues that arise which could impact the ability to operate within our regulatory guidelines and the Company’s internal procedures.
- To manage sensitive business and employee information appropriately and confidentially.

**Knowledge and Skills Required**
- Good planning and Organisational skills
- A keen interest in developing and encouraging people improvement
- Ability to work well in a team environment as well as independently
- A keen interest in customer journeys and customer experience
- Previous experience working as a Quality Assurance Assessor
- Good analysis and statistical collation skills

Hours Monday - Friday - 37.5 hrs

Salary upto £25,000 DOE

**Benefits**

Company paid medical treatment through a Health Cash Plan (including dental treatment, glasses, prescriptions, private consultations etc)

Employee Assistance Programme

Tech Purchase Scheme

Pension

Holiday Buy Scheme

Life Assurance (4x Salary)

Christmas Savings Club

Discounted Cinema Tickets

Shopping Discounts for 1000s of High Street Retailers

Length of Service Awards

Staff Referral Scheme

Discounted Travel Insurance

Reward and Recognition Scheme

Personal Development (inc. Courses and Qualifications)

Social Events



  • Southend-on-Sea, United Kingdom Pure Resourcing Solutions Full time

    Pure are pleased to be working with a growing organisation who are looking for a Quality Assurance Assessor to join their busy Quality Assurance team. To complete contact monitoring assessments in the Contact Centre across both Sales and Service Depts in accordance with the Quality Assurance Programme. You will be an advocate for performance quality and a...


  • Southend-on-Sea, United Kingdom Pure Resourcing Solutions Full time

    Pure are pleased to be working with a growing organisation who are looking for a Quality Assurance Assessor to join their busy Quality Assurance team. To complete contact monitoring assessments in the Contact Centre across both Sales and Service Depts in accordance with the Quality Assurance Programme. You will be an advocate for performance quality and a...


  • Southend-on-Sea, United Kingdom AllClear Travel Insurance Full time

    **Quality Assurance Assessor** Working across our award-winning Contact Centres _**AllClear & InsureandGo**_, who are part of the Best Companies Programme, are looking for someone who is passionate about quality of service, customer experience and agent development. We are looking for an exceptional _**Quality Assurance Assessor**_with strong personal...


  • Southend-on-Sea, United Kingdom OnetoOne Personnel Full time

    **Quality Assurance Assessor - **Contact Centre** **£25,000 per annum + Yearly Performance Related Bonus** **Southend on Sea** Monday - Friday - 9am to 5.30pm - 37.5 hours per week (option for hybrid working after probation) We are looking for an experienced **Contact Centre Quality Assurance Assessor** who is passionate about customer experience and...


  • Southend-on-Sea, United Kingdom InsureandGo Full time

    **About Us** InsureandGo are travel insurance specialists and we pride ourselves with offering comprehensive travel insurance. We’ve been looking after people’s holidays for over 20 years and we’ve covered over 27 million travellers. **The Role** We are currently looking to recruit an experienced **Contact Centre** **Quality Assurance Assessor **who...


  • Southend-on-Sea, United Kingdom Shree Ji Training Full time

    We are looking to hire an IQA Eligibility: Training, Assessment, and Quality Assurance (TAQA) qualifications or equivalent to oversee the work of assessors assessing L2 and L3 in Diplomas in Health and Social Care **Salary**: £20,119.45-£32,501.04 per year **Benefits**: - Flexitime Schedule: - Flexitime Ability to commute/relocate: -...


  • Southend-on-Sea, United Kingdom Adore Recruitment Full time

    **Quality Assurance Team Manager** We are working with the top Insurance Specialists who have been looking after people’s holidays for over 20 years and covered over 27 million travellers There is a great opportunity available within this dynamic organisation, they are looking for a QA Team Manager, with the following experience. You will be...


  • Southend-on-Sea, United Kingdom Adecco Full time

    **We have an **AMAZING** opportunity to join a growing business.** _**Hybrid working**_ following successful probation. Adecco are proud to be working exclusively with an expanding company who are seeking an**Quality Assurance Assessor_._** **Salary**: Up to £25,000 **Working days**: Monday to Friday **Working hours**: 9am to 5.30pm **Duration of...


  • Southend, United Kingdom CCP Full time

    We are delighted to be partnering with a FCA regulated insurance client who are growing and looking at ways in which they can continuously improve their service offering. As such, they are building a brand-new Quality Assurance function and are looking forsomeone to lead this team. In collaboration with the Operations Manager, you will: Be responsible for...


  • Southend-on-Sea, United Kingdom Interaction Recruitment Full time

    **Quality Assurance Team Manager** **Salary: **40,000pa **Reporting to: **Head of Operations **Location: **Maitland House, Southend **Department: **Operations - Contact Centre **Hours: **Mon-Fri 37.5 hrs ** Benefits listed below**: - Company paid medical treatment through a Health Cash Plan (including dental treatment, glasses, prescriptions,...


  • Southend-on-Sea, United Kingdom Adept Recruitment Ltd Full time

    **PIP Disability Assessor - Registered Nurse, Paramedic, Physiotherapist or Occupational Therapist** **Primarily Remote Telephone Home-based Assessor and Office-based Assessor positions available** **Full or Part-time roles available (after initial full-time training period)** **Southend** **£42,000 - £46,200** **The Role** Do you want to use your...


  • Southend-on-Sea, United Kingdom Pertemps Newcastle Work Based Learning Full time

    Home based with learner visits in the workplace. A great opportunity has arisen for an Apprenticeship Tutor to work for a high quality, growing, independent training provider based in Southend on Sea working with learners around Essex and East London. They have recently received an OFSTED Grading of ‘Good’and have a focus on face-to-face delivery with...

  • EQA Vacancy

    3 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA Vacancy - Automotive We are currently recruiting External Quality Assurer to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements.   Industry Area Automotive Sub-market Motor Vehicle Associate Type External Quality Assurer/External Assessor Territories London,South East Ref No ...

  • EQA Vacancy

    2 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA Vacancy - Automotive We are currently recruiting External Quality Assurer to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements.   Industry Area Automotive Sub-market Motor Vehicle Associate Type External Quality Assurer/External Assessor Territories London,South East Ref No ...

  • Pip Assessor

    2 days ago


    Southend-on-Sea, United Kingdom DS Associates Full time

    We are recruiting for registered Nurses (RGN, RMN, RNLD), Physiotherapists, Occupational Therapists (OTs) and Paramedics in Southend who want to use their clinical skills applied in a new way and benefit from the excellent work life balance and professionaldevelopment that a career as a Disability Assessor can give you. We are seeking those who have been...

  • EQA Vacancy

    3 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA Vacancy - ICT We are currently recruiting External Quality Assurers to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements. Industry Area Digital & IT Sub-market IT User Associate Type External Quality Assurer/External Assessor Territories London,South East Ref No Click...

  • EQA vacancy

    3 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA vacancy - Functional Skills Maths Entry/Employability Skills We are currently recruiting External Quality Assurers to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements. Industry Area Skills for work and life Sub-market English, Maths & ICT skills Associate Type External Quality...

  • EQA vacancy

    2 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA vacancy - Functional Skills Maths Entry/Employability Skills We are currently recruiting External Quality Assurers to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements. Industry Area Skills for work and life Sub-market English, Maths & ICT skills Associate Type External Quality...

  • EQA Vacancy

    2 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA Vacancy - ICT We are currently recruiting External Quality Assurers to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements. Industry Area Digital & IT Sub-market IT User Associate Type External Quality Assurer/External Assessor Territories London,South East Ref No Click...

  • EQA vacancy

    3 weeks ago


    Southend-on-Sea, United Kingdom City & Guilds Full time

    EQA vacancy - Customer Service & Business We are currently recruiting External Quality Assurers to carry out and document quality assurance activities in line with City & Guilds and regulatory arrangements. Industry Area Business Skills Sub-market Business Admin & public services Associate Type External Quality Assurer/External Assessor ...