Day Concierge

**Day Concierge **(1207)****:
**Overview**:
**Ref**:
1207

**Salary**:
£25,000 - £25,000/annum

**Location**:

- United Kingdom - England - Greater London - Barking

**Contract Type**:
Permanent

**Posted**:
01 August 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role**

To assist in the general running and upkeep of a new private residential development in Barking. Provide a safe, secure and well-maintained environment. Maintain the highest standards, ensuring that excellent customer service is delivered to the Residents/ Company and its client/development. To foster good relations with the residents and ensure that the development is managed to a very high standard.

**Duties/Key Responsibilities**
- Provide a high 5* standard of customer service to our residents, client, and guests. To be welcoming, friendly, polite and smart at all times.
- Ensure that the building is maintained to the highest standards expected by the Landlord and Managing Agent and that the Building and Estate runs efficiently
- To co-ordinate the day to day running of the building/estate liaising with residents to ensure all relevant information is communicated correctly and efficiently
- Statutory health and safety checks of the building/development
- Checking in and signing out of parcels
- Management of key holding and contractor attendance
- Distributing Post
- General Admin
- Welcoming and greeting all residents/visitors

**Skills Required**:

- Maintain high ethical standards and professionalism
- Ability to resolve complaints effectively and within procedures
- Greet residents, guests, and visitors
- Ability to work as an individual and part of a team
- Flexible approach and can-do attitude
- Friendly and helpful, polite, and courteous
- Experience of working with the public is essential, ideally in a 5* service related, customer facing capacity
- Must hold a valid SIA
- CCTV Licence (preferred)

**Contact information**:
Fielders Mock