Cnrt Caseload Co-ordinator
2 weeks ago
The Community Neurological Rehabilitation Team (CNRT) inChichesteris expanding and developing stroke services. As part of this we have an exciting new opportunity for a Caseload Co-ordinator. CNRT Chichester is a busy multidisciplinary team providing specialist neurological rehabilitation to individuals in the Western side of West Sussex. We receive referrals from multiple agencies, for example NHS and social care providers, consultants, specialist practitioners and some self referrals.
We are looking from someone who is passionate about providing exemplary personcentredcustomer care to those on our neurological caseload. Being the point of contact for the service you will also need excellent communication, organisational and prioritisation skills. This is a rewarding role and you will be fully supported by our friendly and knowledgeable expanding team of registered and unregistered health professionals.
To be the point of contact for CNRT Chichester for referrers, professionals and those on the team caseload, dealing proactively with enquiries and escalating any concerns where necessary.
To accurately process and coordinate all referrals received by the team within the specified time frames to ensure a timely response can be actioned by the team.
To be proactive in ensuring all of the relevant information is available to the professionals to assist them with their decision making and prioritisation.
Where appropriate, to undertake telephone triage reviews for new referrals and long term clients to gather information and help determine the appropriate professional and intervention required.
To provide a person centred approach to ensure all clients’ and carers’ views and opinions are considered and all people who make an enquiry are given respect, dignity and understanding.
To help to plan, organise and co-ordinate the daily stroke allocation meeting ensuring that all relevant information is available to team members.
To undertake surveys or audits as required by the team and to be one of the named SSNAP(National Stroke Survey) audit links
Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
- Over 8,400 full time, part time and bank staff members
- Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
- July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features
- Flexible working patterns offered across all services
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Accredited Level 3 Disability Confident Leader
Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority.
We develop and nurture our staff, and recognise that they are our greatest asset.We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.
Please see the attached job description and person specification for more detailed information on the role.
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