Travel Operations Executive
4 days ago
**Travel Operations Executive**
**Travel Operations Executive - Role & Responsibilities**:
- Assist customers throughout the booking process, providing destination & general advice and administer confirmed bookings, ensuring customers are kept updated and fully supported.
- Creation of itineraries and documentation for each school or customer.
- Produce accurate documentation including confirmations, invoice & itineraries for schools & customers and liaise with flights specialist to ensure tickets are issued correctly.
- Keep up to date records to ensure deadlines are met in relation to additional information required & balance payments etc.
- Liaison with suppliers to ensure all elements of the trip are confirmed as booked.
- Handle booking amendments, cancellations and update the relevant systems
- Work with Flights Specialist to ensure flight tickets are accurately ticketed
- Monitor and action Amadeus queues and assist with other airline booking systems, as required.
- Administer costs and arrange travel details for Teacher Tour Leaders
- Prepare relevant destination and tour itinerary presentations for schools.
- Manage and resolve in-resort issues as a matter of priority and maintain the highest levels of customer service throughout. Provide cover on the emergency phone roster on a rota basis.
- Monitor post holiday questionnaire feedback and proactively follow up with schools/customers post travel. Investigate any issues arising, liaising with internal teams and suppliers.
- Assist as required across the department and wider business as required in an emergency situation or according to business demands.
**Travel Operations Executive - Skills & Experience Required**:
- Experience in the travel industry, ideally within tour operations, retail travel or airline in a customer focused or sales role.
- GDS (Amadeus) skills would be an advantage
- Passion for travel with a good range of destination knowledge.
- Experience of meeting and exceeding set KPI's.
- Flexible approach with an ability to thrive in a busy, fast paced role, effectively managing and prioritising workload.
- Excellent attention to detail and accuracy.
- Strong interpersonal and communication skills with excellent teamwork.
- Exceptional customer service focus and skills.
- Able to demonstrate Influencing and negotiating skills
- Excellent spoken and written English
- Practical experience using Microsoft Word, Excel and Outlook.
**Travel Operations Executive - Additional Information**:
- Salary £23k to £26k dependent on experience.
- Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being initiatives & social events.
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