Dental Receptionist

Join Our Highly Skilled and Supportive Dental Team - Two Dental Receptionist Positions Available

**Job Description**:
As a Dental Receptionist with our Dental Practice, you will be the first point of contact for our patients, ensuring a smooth and welcoming experience. Your primary responsibilities will include:
Patient Reception and Communication:

- Greet patients warmly and provide a friendly and professional first impression of the practice.
- Schedule appointments, answer phone calls, and respond to patient inquiries in a timely and courteous manner.
- Check in patients, verify their information and update their records as necessary.
- Provide accurate and clear information to patients regarding treatment plans, financial arrangements, and insurance coverage.
- Maintain confidentiality and handle patient information with care and sensitivity.

Administrative Support:

- Manage the front desk area, ensuring a clean and organized reception area.
- Coordinate patient flow and appointment scheduling to optimize the practice's efficiency.
- Process patient registrations, insurance forms, and other administrative documents accurately.
- Assist with billing and financial transactions, including collecting payments and internal payment processes
- Collaborate with the dental team to ensure smooth communication and coordination of patient care.

Customer Service Excellence:

- Provide exceptional customer service to patients, addressing their needs and concerns with empathy and professionalism.
- Handle patient complaints or difficult situations in a calm and effective manner, seeking appropriate resolutions.
- Anticipate and respond to patient needs, ensuring their comfort and satisfaction throughout their visit.
- Maintain a positive and welcoming atmosphere in the practice, making patients feel valued and cared for.

Qualifications and Skills:

- Previous experience as a dental receptionist or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills, with a friendly and welcoming demeanour.
- Strong organizational abilities and attention to detail.
- Proficiency in SOE exact is preferred but not essential as full training will be given
- Knowledge of dental procedures, terminology and processes is a plus.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Positive attitude and willingness to contribute as a team player.

Our Practice:
At Talking Teeth Dental Practice in Widnes, we are committed to providing exceptional dental care in a modern and well-equipped facility. Here's what you can expect:

- State-of-the-art Facility
- Supportive Environment

Professional Development: We offer opportunities for continuous learning and growth skill enhancement.

Positive Reputation: Our practice has earned a strong reputation for delivering excellent patient care and customer service.

We are seeking exceptional individuals to join our team:

- Friendly and Organized Dental Receptionists: We welcome individuals who are customer-focused, organized, and dedicated to delivering exceptional service.
- Team Players: We value individuals who thrive in a collaborative setting, where teamwork and communication are highly valued.

If you have previous dental nursing experience and wish to make a transition to non-clinical work, this may be the right opportunity.

Hours of work are Monday to Friday 8.30am - 5.30pm

**Job Types**: Full-time, Permanent

**Benefits**:

- Transport links

Schedule:

- 8 hour shift

Work Location: In person

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person