IT Service

IT Service & Operations Manager
Location Hybrid Hampshire
Salary £60,000 - £67,000
Broster Buchanan is partnered with an organisation that is looking for an IT Service & Operation Manager. This is a brand new role which will Manage the operational IT service delivery with 3rd party partners and direct delivery of services. This role is criticalto maintaining line of business IT systems for successful delivery of services to residents.
The role
Supports the overall management of a team of technical staff across a wide and complex technology landscape who manage a varied and complex IT security, storage, end user computing and communications landscape which enables the company to fulfil its core businessobjectives and deliver services effectively.
Experience required
- Educated to degree level or commensurate business qualification or/and demonstrable work delivered to degree level standard. ITIL qualification preferred.
- Extensive and proven experience as a senior technical/operational manager with accountability for successful service delivery across a range of disciplines within a complex, ITIL-based ICT environment including external 3rd party suppliers and developmentpartners.
- Knowledge and experience of leading on a range of delivery lifecycles within an IT environment, specialising in IT operational lifecycle management, from initiation through requirements gathering, procurement, design, testing, deployment, service transitionand change management.
- Experience of managing and mitigating ICT and associated business risks across large and complex technology environments and platforms.
- Extensive experience of working at a strategic level with key stakeholders, navigating top level organisational politics with evidence of managing by influence to achieve successful outcomes to complex business problems.
- Extensive experience of financial budgeting, planning, forecasting, analytics and management reporting across complex service environments.
- Considerable experience of creating, building, leading, and motivating individuals and teams including staff recruitment and performance management (both direct reports and matrix aligned staff).