Volunteer Trainee Generalist Adviser

6 months ago

Tamworth, United Kingdom Citizens Advice Mid Mercia Full time

Do you have a passion for volunteering in the heart of your local community and are driven by making a difference? Then **Citizens Advice Mid Mercia** is the organisation for you**.**

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for **trainee volunteer generalist advisers** to join our advice team to support people across **Tamworth**. You will be trained to give advice to clients across channels including face-to-face and telephone.

**Some examples of what you could do**:

- help client with debts: work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
- help a client who has problems with their landlord to understand their housing rights.

**You don’t need specific qualifications or skills but you’ll need to**:

- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good listening skills
- have excellent verbal and written communication skills
- have good maths and IT skills
- be able to understand information and explain it to others
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake all training relevant to your role

Full training and support will be given to the successful volunteers to enable them to carry out their role

**What do we offer to our volunteers?**
- You will always be supported by both our staff and other volunteers
- You will receive ongoing support and training to enhance your skills
- You will have regular meetings with senior staff to help you feel part of the team
- Your travel expenses are reimbursed
- We offer a friendly working environment
- We have a range of roles to suit different expertise
- We offer access to counselling and consulting services as well as providing a wellbeing support to all staff and volunteers.

**What’s in it for you?**
- Make a real difference to people’s lives
- Learn about a range of issues such as benefits, debt, employment and housing
- Build on valuable skills such as communication, listening and analysing
- Increase your employability
- Work with a range of different people, independently and in a team.
- Have a positive impact in your community.

**The essentials**:
Hours - A minimum commitment of 8 hours per week would be ideal

Location - Citizens Advice Mid Mercia, Tamworth Office based at Community Together CIC (Offa House)

**Inclusion**:
If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

**Job Types**: Part-time, Volunteer

**Benefits**:

- Company events
- Free or subsidised travel
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person

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