Complaints Handler

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Complaints Handler

Are you passionate about providing excellent customer service and resolving issues with precision and efficiency? We're seeking a dynamic individual to fill the role of Complaints Specialist

As a Complaints Specialist, you will play a pivotal role in ensuring our customers' concerns are addressed promptly and effectively. Here's what you'll be doing:

- Capturing, tracking, and managing all complaint-related activities within our defined framework.
- Investigating and analysing defects to their core, documenting findings, and routing data to the appropriate teams.
- Conducting in-depth analyses of complaint entry points, identifying trends and root causes, and proposing solutions for continuous improvement.
- Collaborating with various teams to foster a transparent culture of complaint awareness and resolution excellence.

**What we're looking for**:

- Previous experience in complaint handling
- Strong analytical skills with the ability to interpret data effectively.
- Proven ability to work autonomously and effectively communicate risks to management.
- Willingness to train and support other team members when needed.
- Proven ability to self-direct work when needed, while also thriving under clear supervision to meet performance standards.
- Demonstrated capacity for independent judgment in decision-making, along with the ability to engage positively and effectively with individuals at all organisational levels, partners, and customers.
- Exceptional verbal and written interpersonal communication skills.
- Aptitude for comprehending processes and conducting insightful trend analyses and process-based assessments.
- Proficiency in essential software tools such as MS Excel, Word, PowerPoint, and Teams.

**What we offer**:

- Full training provided.
- Company laptop
- Pension contribution of up 7.5%
- Health and Wellness Resource platform access for you and your family
- Life Insurance
- Income Protection
- Enhanced Maternity, Paternity and adoption leave
- Living Proof Points Scheme - Get recognised by your colleague and spend your points at multiple high-street retailers.
- 23 days annual leave, increasing with length of tenure
- Cycle to work scheme
- Career development, training and professional qualification opportunities - we want to provide you with the tools to succeed and grow in your role

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
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