E-commerce Assistant

**Do you want to work for the UK’s leading têxtile, recycling and clothing collection company, that passionately cares about its colleagues, stakeholders and the planet, whilst offering some amazing benefits such as a company bonus scheme, fantastic pension scheme and a starting holiday entitlement of 25 days plus bank holidays?**:

- ** Do you need a new challenge that not only helps you to develop your skills but is integral to the community?**:

- ** Do you want to make a difference, be valued for your work?**:

- ** Did we mention, there is no evening or Sunday working too?**:

- ** Do you have excellent customer service skills?**

**If this is you, read on**

**Part time, 25 hours, £11.27 per hour**

This role is vital within our retail development team contributing to the success of our e-commerce business. We are looking for an enthusiastic online product lister to join us. Working as part of the retail development team, you will work with shop managers and volunteers to help grow and develop our e-commerce business.

**General duties**
- Delivering exceptional customer service responding to online sales enquiries
- Achieving and maintaining an exceptional customer feedback score on eBay
- Identifying donated stock for listing online
- Researching items to gather information and pricing
- Photographing items for sale
- Uploading products to marketplaces via listing software
- Creating accurate listings that sell for a maximum amount
- Packing and dispatching orders
- Receiving and managing returns
- Processing refunds
- Assisting Shop Manager and volunteers with online queries
- Supporting the Shop Manager, e-commerce and retail teams as required
- A passion for charity retailing
- Ability to work as a flexible and proactive member of the team
- Ability to use own initiative
- Attention to detail
- Highly organised and efficient
- Good communication skills
- Confident and articulate
- Interest in vintage, collectable or pre-loved products
- An energy and enthusiasm to succeed
- Excellent customer service skills
- A good level of literacy and numeracy skills together with basic IT skills.
- A commitment to the ethos of The Salvation Army

**THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU**

**Hours will be worked on a shift basis between Monday - Saturday**

All key responsibilities and desirable skills can be found on the Job Description when you apply.

**See what some of our colleagues say about us**:

- 'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' - LF, Donation Centre Manager_
- 'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' - KB, Shop Manager_
- 'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver_